Sr. SOM Operations Support Engineer

Job description

Conceptual Proactive Problem-Solver Strategic Technologically Savvy Visual Thinker <meta data-json="{"ModuleType":13,"ApplyButtonText":"Apply","JobDetailsAlign":0,"JobDetailsDate":0,"JobDetailsJobTypeId":1,"JobDetailsSelectedDate":"2026-11-11T16:32:50.234Z","JobDetailsJobDateFormat":0,"JobDetailsJobLabelId":"Job ID","JobDetailsJobDatePosting":"Date posted","JobDetailsDescriptionFormat":0,"ShowApplyLater":false,"ShowApplyMobile":true,"ShowApplyLaterMobile":false,"ShowApplyLaterWeb":false,"ApplyLaterText":"Apply Later","ApplyLaterAlign":0,"ApplyLaterSubject":"[[JOB_TITLE]] at [[COMPANY_NAME]]","PublishedCandidateCardPageId":null,"ReferrerPageId":null,"ReferrerPageButtonText":"","ShowSavedJobsIcon":false,"IconLabel":"Save for Later","OverrideCandidateCard":false,"ModulePageType":2,"ModulePageName":"AJD - Design 1","DisplayJobDateFormat":"MM/dd/yyyy","JobDetailsSelectedId":"JR0152653","ApplyUrl":"https://mckesson.wd3.myworkdayjobs.com/External_Careers/job/Cork/Sr-SOM-Operations-Support-Engineer_JR0152653/apply","JobDescription":"\u003Cp style=\u0022text-align:left\u0022\u003EMcKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve \u2013 we care.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp style=\u0022text-align:left\u0022\u003EWhat you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow\u2019s health today, we want to hear from you.\u003C/p\u003E\u003Cp style=\u0022text-align:inherit\u0022\u003E\u003C/p\u003E\u003Cp\u003E\u003Cspan style=\u0022color:#0f4761\u0022\u003EAbout the Role\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EMcKesson is seeking a Sr. SOM Operations Support Engineer to help deliver highly reliable, scalable, and secure healthcare technology solutions. This role combines advanced quality engineering practices, production support expertise, service reliability engineering, and test automation leadership to improve customer outcomes and platform stability.\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EYou will work across the software development lifecycle to ensure quality is built into every release while supporting incident response, observability, automation, and continuous service improvement initiatives. The ideal candidate brings a strong combination of testing expertise, operational excellence, and customer-centric thinking.\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#0f4761\u0022\u003EWhat You\u0027ll Do\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ELead quality engineering strategy across functional, integration, API, performance, and end-to-end testing initiatives.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EDrive test automation adoption and measure quality impact throughout the SDLC.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ESupport incident triage, major incident management, root cause analysis (RCA), and post-incident improvements.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EBuild and enhance observability, monitoring, and alerting solutions using tools such as Splunk, Dynatrace, AppDynamics, and Azure Monitor.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EInvestigate application, integration, infrastructure, and performance issues to improve service reliability and availability.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EPartner with development, infrastructure, product, and support teams to ensure SLA/SLO compliance and operational excellence.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EEnable DevSecOps and CI/CD practices through automated quality gates, testing, and deployment validation.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003ELead customer-focused quality initiatives including Customer Journey Testing, UAT, Day-in-the-Life Testing, AI Testing, Digital Agent Testing, and Autonomous Testing.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#0f4761\u0022\u003EBasic Requirements\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003E7\u002B years of professional experience in Quality Engineering, Software Testing, Site Reliability Engineering, Application Support, or related technology roles.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EBachelor\u0027s degree in Computer Science, Information Technology, Engineering, or equivalent experience.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EExperience leading enterprise test automation programs and validating quality outcomes across the SDLC.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EHands-on experience with API testing, integration testing, system testing, and performance testing.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EProven experience in incident management, production support, root cause analysis, and problem management.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EExperience working with CI/CD pipelines and Agile development environments.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EStrong troubleshooting, debugging, and application diagnostics capabilities.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EExcellent communication and collaboration skills with cross-functional teams.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cbr /\u003E\u003Cp style=\u0022color:!important\u0022\u003E\u003Cspan style=\u0022color:#0f4761\u0022\u003EPreferred Skills / Experience\u003C/span\u003E\u003C/p\u003E\u003Cbr /\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EExperience with observability and monitoring platforms including Splunk, Dynatrace, AppDynamics, Azure Monitor, Grafana, or similar tools.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EExperience with Service Reliability Engineering (SRE) practices, reliability metrics, SLA/SLO management, and operational readiness.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003Cul\u003E\u003Cli\u003E\u003Cspan style=\u0022color:#000000\u0022\u003EKnowledge of DevSecOps principles and automated testing within deployment pipelines.\u003C/span\u003E\u003C/li\u003E\u003C/ul\u003E\u003