Quality Compliance Specialist Remote USA - California – Irvine Full time Req-52241

Job description

Imagine how your ideas and expertise can change a patient’s life. Our Quality teams help shape the development of groundbreaking technologies to ensure each stage of our innovation process is held to the highest standards of integrity and safety. You’ll bring your passion for problem solving and partner with various teams to influence decision-making for a product’s entire lifecycle. Your work will involve you optimizing product development to impact patients around the world with pioneering technology. Patients with mitral and tricuspid heart valve disease often have complex conditions with limited treatment options. Our Transcatheter Mitral and Tricuspid Therapies (TMTT) business unit is boldly pursuing an innovative portfolio of technologies to address a patient’s unmet clinical needs. It’s our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. In this role, you will apply professional expertise and judgment to support quality compliance activities and business outcomes. How you will make an impact: • Assess complaint information provided; evaluate each event for determination if it qualifies as a complaint; escalate as appropriate • Manage customer relationships and expectations during the course of complaint investigation and resolution process • Research, seek information and input, and challenge as appropriate, from Product Safety, Engineering and other departments/business units for complaint investigations • Identify problems and lead projects to improve processes, procedures, and/or practices; recommend solutions, including devising new approaches to problems encountered • Evaluate complaints for Medical Device Reporting (MDR); prepare and submit MDR reports to FDA • Summarize findings, including a review of the investigation, product analysis, imaging review, instructions for use (IFU), and any other relevant labeling and/or training materials, and formulate conclusions • Prepare and submit final customer correspondence • Other duties assigned by Leadership (May assist in auditing complaint files) What you'll need (Required): • Bachelor's Degree in related field, 3 years’ experience complaint handling or equivalent work experience based on Edwards criteria What else we look for (Preferred): • Proven expertise in MS Office Suite and ability to operate general office machinery • Medical device (cardiovascular, endovascular, or other critical care/surgical products), healthcare, or a related environment or equivalent work experience based on Edwards criteria preferred. • Excellent written and verbal communication skills and interpersonal relationship skills • Experience working in a medical device (cardiovascular, endovascular, or other critical care/surgical products), healthcare, or a related environment required • Demonstrated problem-solving , critical thinking, and investigative skills Ability to build stable working internal/external relationships • Full knowledge and understanding of Edwards policies, procedures, and guidelines relevant to quality compliance • Good knowledge of medical terms and human anatomy • Full knowledge of Medical Device Reporting regulations, and regulatory reporting regulations • Good knowledge of Good Documentation Practices (GDP) as it relates to complaint filing • Ability to manage confidential information with discretion • Attention to detail • Ability to interact professionally with all organizational levels • Ability to manage competing priorities in a fast paced environment • Must be able to work in a team environment, including inter-departmental teams and representing the department on specific projects • Ability to build productive internal/external working relationships • Adhere to all company rules and requirements (e.g., pandemic protocols, Environmental Health & Safety rules) and take adequate control measures in preventing injuries to themselves and others as well as to the protection of environment and prevention of pollution under their span of influence/control Aligning our overall business objectives with performance, we offer competitive salaries, performance-based incentives, and a wide variety of benefits programs to address the diverse individual needs of our employees and their families. The base pay range for this position is $68,000 to $96,000 (highly experienced). The pay for the successful candidate will depend on various factors (e.g., geographic location, qualifications, education, prior experience). Applications will be accepted while this position is posted on our Careers website. *This is a fully remote-based position. SHARE THIS JOB Job reference Req-52241 Apply Now Type Full time Category Quality Location USA - California – Irvine Posted for 14 hours ago SHARE THIS JOB Apply Now About Edwards Lifesciences Edwards Lifesciences is the leading global structural heart innovation company, driven by a passion to improve patient lives. Through breakthrough technologies, world-class evidence and partnerships with clinicians and healthcare stakeholders, our employees are inspired by our patient-focused culture to deliver life-changing innovations to those who need them most. ‌ What we offer Diversity, inclusion & belonging Find out more Our benefits Find out more Edwards Lifesciences is an equal opportunity employer. We believe that diversity and inclusion are essential to creating an environment where all our employees can grow and thrive. Guided by our values of integrity and service, we are committed to maintaining a culture of inclusivity and belonging by creating a welcoming workplace for people of all backgrounds. Edwards Lifesciences is committed to providing reasonable accommodations and adjustments to individuals with a disability or neurodivergence. If you need an accommodation or adjustment during the application, interview, or hiring process, please see the disability accommodation section below.