RMA Specialist

Job description

Job DescriptionEssential Functions: Fulfill RMA, Sales Loaner, and TIBI order requests as assigned by the Supervisor, RMA Receive returned RMA, Sales Loaner, credits, and TIBI orders by Supervisor RMA, Support ongoing continuous improvement activities within the Service and Repair department Manage and expedite sensitive RMA requests from the Quality team Maintain product services inventory (finished goods, end of life inventory, sales loaner inventory) and participate in inventory cycle counts and reconciliation Actively participate in ongoing RMA projects Knowledge Skills & Abilities: Ability to perform basic tasks in relation to RMA process flows with guidance from senior team members Ability to collect data as required for RMA analytics Understanding of Lean concepts and tools to support continuous improvement initiatives Ability to perform in a fast-paced, rapidly changing, goal-oriented, and time-sensitive environment Strong organizational skills with the ability to manage task priorities and deadlines effectively. Strong written and verbal communication skills Proactively handle email communications Self-motivated with the initiative to identify and address needs independently Minimum Education and Experience A bachelor’s degree in business or supply chain management is strongly preferred. 1-2 years of experience Proficiency in MS Office Additional Job Description