Senior Analyst – CRM Field Operations

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. We are looking for a hands-on CRM operational & administration professional to join the Field Operations team within Global Sales Systems & Capabilities, part of CBIT (Commercial Business Insights & Technology), in Hyderabad. The Senior Analyst – CRM Field Operations supports the day-to-day health and performance of the CRM platform that powers our customer-facing field teams across multiple international markets, ensuring thousands of field users have a reliable, compliant, and continuously improving CRM experience. Reporting to the CRM Field Operations Lead, this role will be the operational point of contact for an assigned set of markets — resolving field-impacting issues, executing field processes such as territory alignment and user lifecycle changes, safeguarding data quality, and supporting releases and market onboardings, while applying global standards to each market's regulatory, language, and go-to-market needs. We are looking for someone with an AI-first engineering mindset: to use AI-assisted tools and automation as the default way to triage, analyze, test, and document, and you will continuously look for ways to replace manual effort with smarter, scalable operations — within the guardrails of a regulated life-sciences environment. The ideal candidate has 4–5 years of hands-on experience with a life-sciences CRM platform (e.g., Veeva CRM / Vault CRM, Salesforce), a strong sense of ownership, and the communication skills to work effectively with business users, global teams, and vendors across time zones. We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway. How We Work Where you work matters – because collaboration, innovation and patient impact happen in many settings. Our roles are structured across four work models: site-essential, site-by-design, field-based and remote-by-design. The model assigned to this role is based on its core responsibilities. Learn more at https://careers.bms.com/ways-of-working. Supporting People with Disabilities BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to adastaffingsupport@bms.com. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement. Candidate Rights BMS will consider qualified applicants with arrest and conviction records, pursuant to applicable laws in your area. For roles based in Los Angeles County only:  If you live in or expect to work from Los Angeles County if hired for this position, please visit this page for important additional information: https://careers.bms.com/california-residents/ For roles based in Washington State only: If you live in or expect to work from Washington State if hired for this position, please visit this page for important information about the Washington Fair Chance Act. Data Protection We will never request payments, financial information, or social security numbers during our application or recruitment process. Learn more about protecting yourself at https://careers.bms.com/fraud-protection. Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations. If this posting is missing required information required by local law or incorrect, contact BMS at TAEnablement@bms.com with the Job Title and Requisition number. Do not send application-related inquiries to this email. To check your application status, please login to your Candidate Home Account. R1608101 : Senior Analyst – CRM Field Operations