Ha Noi Medical Representative In Ha Noi Viet

Job description

The Position Medical Representative • Orchestrating for Exceptional Customer Experience - focused on implementing in-clinic and virtual execution of the Customer Engagement Model. Implement Multi Channel Cycle Plans to target Customers, meet / exceed promotion targets for assigned product(s) within the allocated territory and achieve related quantitative / qualitative field force KPIs • Adhering to Compliance, Code of Conduct and Policies - responsible for ensuring all company and industry compliance requirements (e.g. Pharmacovigilance) are understood, adhered to and established local compliance processes are followed Duties & Responsibilities 1. Promotion Achievement in the assigned territory: • Territory promotion accountability • Ensure formulary listing and availability of Boehringer Ingelheim products as required • Create demand / generate prescriptions for promoted Boehringer Ingelheim products by utilizing the available resources / tools / channels and trained behaviours • Identify opportunities to grow/expand relevant customer universe for BI promoted brands 2. Plan, co-create and execute Multi Channel Cycle Plans (MCCPs) with excellence: • Maintain an accurate & complete customer data base in Veeva • Develop, validate and execute MCCPs for the allocated territory to maximize Boehringer Ingelheim business and ensure achievement of promotion targets / objectives with particular focus on message execution • Comprehend, integrate and execute ICPs into MCCPs • Plan logistics to ensure execution of MCCPs and that high value customers are seen with the required Reach and Frequency, F2F and S2S • Locally mandated reports are completed accurately, in full and submitted on time 3. Orchestrate Exceptional Customer Experience: • Communicate with relevant Boehringer Ingelheim customer facing roles and work interdependently to ensure customer experience is personalised and relevant to them • Proficiency in utilizing Veeva resources; Engage, Event Management, survey function , CfE function and OneMessage, FuE function • Capable of assisting customers to interact with Veeva Engage across common visual conferencing platforms • Identify customers' preferred communication channels, directing appropriate resources to fulfil the Customers' needs • Management/development of assigned Key Opinion Leaders (KOLs) and coordination with relevant Medical Societies/ Institutions 4. Superior Customer Engagement Capability (Knowledge & Skills): • Effective Knowledge depth to communicate confidently and competently with customers • Effective Customer Engagement Skill proficiency • Knowledgeable across the Hybrid CEM model . Able to execute assigned Marketing strategies within the customers' preferred communication channel • Digitally fluent/ tech savvy, able to reliably utilise CRM/ Veeva, undertake pre-Call set-up of digital platforms • Capable and confident in presenting to Groups of customers, both face to face/screen to screen 5. Comply with local regulations, industry and the BI Code of Conduct: • Comply with all regulations regarding interactions with healthcare professionals (HCPs), following the Boehringer Ingelheim Code of Conduct • Take prompt and necessary actions on issues of compliance and Pharmacovigilance • Be a role model in compliance with local regulations, industry and the Boehringer Ingelheim Code of Conduct 6. Regular Reporting: • Locally mandated reports are completed accurately, in full and submitted on time Requirements Competencies required: • Industry / Product knowledge • Promoting skills applied across a diverse range of channels • Multi-Channel Cycle Planning and Execution • Customer Relationship Management • Self-development / learning • Communication skills • Planning and organizing skills to collaborate with other customer facing personnel • IT literacy Experience: • At least one year experience in direct promoting in healthcare industry is advantageous. Apply now » Find similar jobs: • Data Privacy © 2010-2025 Boehringer Ingelheim GmbH. All rights reserved