Technical Support - Desktop Support

Job description

Job Title: Technical Support - Desktop Support Job Description The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Townsville, as well as providing remote assistance across ANZ with their information technology across a range of Windows and Mac devices. The role is a physical one that involves the setup, configuration and support of local site infrastructure including machine software and hardware, printers and networks.The End User Support team is a 100% on-site role who provides desk-side support to the local Concentrix site in Townsville, as well as remote assistance across ANZ with their information technology and telephony infrastructure. Physical Requirements: This is a hands-on, physically active role that requires regular movement. You will be installing and replacing IT equipment, lifting, and moving computer equipment, including printers, using the available trolleys. You will also be required to unpack, pack, and prepare hardware. The role requires bending, kneeling, crouching and reaching behind or underneath desks to install, troubleshoot and tidy equipment and cabling, as well as working within communications and server rooms. The role involves the setup, configuration and support of local site infrastructure including machine software and hardware, telephony (VoIP), printers and networks. Due to the nature of our clients and projects, candidates must be Australian Citizens to be considered for this role.  Thank you for your understanding. What You’ll Be Doing: Desktop & User Support – Install, configure, and troubleshoot Windows & Mac devices, manage accounts, and track IT assets. Network & Connectivity – Assist with LAN/WAN troubleshooting, patching, and basic network admin tasks. Telephony & VoIP – Support local VoIP infrastructure, diagnose issues, and coordinate handset replacements. Server & Security – Perform basic server troubleshooting, ensure patching and security compliance. Printers & IT Equipment – Provide first-level printer support, maintain video conferencing and smart board systems. Process & Compliance – Follow IT security guidelines, PCI/COPC standards, and contribute to documentation & knowledge sharing. Complete all assigned, mandatory training within the timeframe provided Conduct and/or participate in regularly scheduled 1:1 meetings with direct manager What You Bring: Minimum 3 years' experience in IT industry / last 2 years working in an IT company Strong skills in Windows & Mac support, troubleshooting, and hardware/software setup Understanding of networking (WAN/LAN), VoIP, and Active Directory Ability to diagnose & resolve IT issues independently both in person and remotely Experience working with O365, Microsoft Office, network printers, and enterprise applications Great communication skills and a customer-first mindset Bonus Points If You Have: Experience with local infrastructure, including Cisco networking and Uninterruptible Power Supply (UPS) systems Why Join Us? At Concentrix, you’ll be part of a collaborative, supportive IT team in a dynamic work environment. This is your opportunity to work hands-on with technology, take ownership of solutions, and grow your expertise while supporting a high-energy workplace. Apply today and take the next step in your IT career! Location: AUS Townsville - River Quays, Level 6, 7 Tomlins Street Language Requirements: Time Type: Full time