HR Service Delivery Associate Manager

Job description

Skill required: Workforce Data Admin - HR Service Delivery Designation: HR Service Delivery Associate Manager Qualifications:Any Graduation Years of Experience:10 to 14 years About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com What would you do? The HRIS Associate manager will provide strategic oversight and leadership for HRIS operations, drive data quality, manage audit and compliance activities, and oversee team performance within the HR technology environment. Analyze data in & between mutiple systems like Workday & SAP. Identify errors & rectify timely in the system. Monitor or Review along with team on administrative and operational activities within the allotted team to ensure achievement of operational or deal objectives. Monitor or measure performance through metrics, audits and other processes to ensure that organizational initiatives are in place and goals are achieved. Provide strategic oversight and leadership for the HRIS team, ensuring consistent, compliant, and high-quality service delivery across all employee tiers and geographies. Manage and improve people performance and align them with organizational goals and objectives. Provide business development support through active participation in client visits and other initiatives. What are we looking for? • • Domain: HR Data Audit Reconciliation Experience ERP: SAP and WORKDAY • • Case Management: Any tool Service Now preferred • • Shift: Willingness to work in Night shift • • Location: Bangalore or willing to relocate to Bangalore is a must • • RTO: 100 percent work from office during transition and stabilization on all 5 days approximately 12 months • • Participate actively in organization-wide initiatives. • • Make decisions about the day-to-day operation of the team, including monitoring of workload, systems, staffing, and scheduling. • • • Monitoring the voice of the customer through surveys and other means of communication. • • Encourage and drive continuous improvement measures on a day-to-day basis within area of responsibility. • • Timely and transparent recognition and rewards for the team. • • Recommend cost-effective, efficient procedural or production alternatives. • • Develop People through mentoring and resolve conflicts. Drive coaching culture. • • Provide input to monthly top-level service analysis for client. • • Develop and drive comprehensive generic training plans to meet the needs of direct reports. Roles and Responsibilities: • • Ensure high degree of compliance to the documented processes, client or organizational policies. • • Ensure all team members have the correct skills and are trained to deliver all contractual requirements. • • Working Conditions US Hours India Pureplay Nightshift • • Candidate should be willing and flexible to work in rotational night shifts within US Hours • • Hands-on Knowledge of HRMS (SAP & Workday) is required. • • At least 6 years of HR or HRIS Experience and overall 12+ years of experience. • • Knowledge of Workday & SAP business processess & cross system integration is requried. • • Strong MS Office and Excel skills. • • Proficient with Operational Excellence Practices. • • • Good organizational & prioritisation skills. • • Analytical and problem-solving skills. • • Multi-cultural awareness. • • Passion for customer service. • • Team player. • • Results & detail-oriented. • • Focus on high data accuracy. • • Quality driven in communications and all system transactions. • • Excellent written and verbal English communication skills. • • Excellent Customer Service skills. • • Database management. • • Excellent communication and client relationship management skills. • • Professional Qualities • • Good oral and written communication skills • • Ability to identify and effectively use resources • • Excellent customer service skills Any Graduation About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.Visit us at www.accenture.com Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.