Service Center Intern

Job description

Service Center Intern Your Job At Koch’s Employee Service Center, we empower business success by delivering innovative IT and HR support. As a Service Center Intern based in Shanghai, China, you’ll develop IT service desk expertise, supporting over 20,000+ Koch employees across the Asia-Pacific region. This role offers exposure to global processes and the chance to drive continuous improvement in a collaborative, growth-focused environment. You will provide timely technical, inquiry, and transactional support to employees, managers, and business partners, playing a vital role in ensuring smooth operations and a positive user experience. This role offers hands-on learning, mentorship, cross-functional exposure, and meaningful responsibility that builds a foundation for a career in the IT service management and customer support fields. Our Team Join a team of curious, motivated professionals who value problem-solving, collaboration, and innovation. We support each other and encourage fresh ideas and experimentation. Together, we are transforming the support journey to provide a seamless, exceptional experience for employees and business partners around the globe. What You Will Do • Provide timely, empathetic first level IT support via chat, calls, and case management. • Learn and apply new tools and troubleshooting steps to resolve common technical and process issues. • Guide users through basic steps to handle the IT request or problem. • Accurately log and triage incoming cases; escalate complex issues to experts and follow through on resolutions. • Collaborate with business partners to research recurring problems. • Demonstrate high integrity and compliance with applicable laws, regulations, and company policies. Who You Are (Basic Qualifications) • Current college student (undergraduate) available at least 3 days per week for a minimum 3-month internship. • Comfortable communicating with Koch employees as well as team members. • Experience using Microsoft Office (Outlook, Word, Excel). • Strong collaborator and team player with a high sense of accountability and a customer first mindset. What Will Put You Ahead • Basic command of written and spoken English preferred • Basic command of written and spoken Japanese or Korean is a plus. • Demonstrated eagerness to learn new concepts and apply them while engaging effectively with customers and teammates. Who We Are Koch creates and innovates a wide spectrum of products and services that make life better. Our work spans a vast number of industries across the world, including engineered technology, refining, chemicals and polymers, pulp and paper, glass, electronics and many more. Headquartered in Wichita, Kansas, Koch employs 120,000+ employees across the globe. At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Apply now Share • Email • Facebook • X • LinkedIn