Senior Collection Specialist (6-month Project-Based)— Philippines, Makati, Global Business Solutions+

Job description

About this Position As a SeniorCollection Specialist (Project-Based), you will support Henkel Philippines' Adhesives business by driving collection activities, reducing overdue receivables, and ensuring correct and timely submission of creditable withholding tax certificates. You will work directly with customers and internal stakeholders to follow up on outstanding balances, resolve payment-related concerns, and maintain accurate collection records. This role requires someone who is confident in engaging with customers through phone and email, capable of handling challenging collection conversations, and able to work independently after a short onboarding period. If you thrive in a fast-paced environment and enjoy building relationships while delivering measurable business results, this opportunity is for you. What you´ll do • Monitor accounts receivable aging reports, overdue balances, and customer payment trends to identify collection priorities and drive timely collections • Contact customers via phone and email to follow up on outstanding invoices, payment commitments, payment plans, and overdue account balances • Execute collection strategies and escalation processes to support cash collection targets and reduce aging receivables • Collect, validate, organize, and maintain accurate records of BIR Form 2307 (Withholding Tax Certificates) and related supporting documentation • Partner with Sales, Finance, Tax, Customer Service, and regional stakeholders to resolve payment disputes and collection-related issues • Prepare and maintain collection reports, account updates, and documentation using SAP, Excel, and other business tools • Follow established collection processes while proactively identifying opportunities to improve efficiency, strengthen controls, and add value to the team What makes you a good fit • Bachelor’s degree in Accounting, Finance, Business Administration, or a related field • At least two (2) years of experience in Collections, Accounts Receivable, Credit Management, or a similar finance-related role is required • Hands-on experience managing Philippine customer collections, including knowledge of BIR Form 2307 (Withholding Tax Certificates), is required • Experience in using SAP for collections and accounts receivable processes; ability to independently navigate SAP is required • Intermediate Excel skills with experience in reporting, data analysis, and tracking collection performance are preferred • Strong customer relationship management, business partnering, reporting and analysis, critical thinking, and communication skills, with the ability to professionally manage challenging customer interactions and influence payment commitments • Amenable to a hybrid work arrangement in our Makati office from 9:00 AM to 6:00 PM, Monday to Friday (Philippines Time) Some perks of joining Henkel • A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years! • Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year • Diverse national and international growth opportunities • Global wellbeing standards with health and preventive care programs • Gender-neutral parental leave for a minimum of 8 weeks At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations. JOB ID: 26103478 Job Locations: Philippines, National Capital Region, Makati Contact information for application-related questions: talent.seaanz@henkel.com Please do not use this email address for sending your application or CV. To apply, please click on the "Apply for this role" button below. Applications sent via e-mail will not be accepted. Application Deadline: As long as the vacancy is listed on our Career Site, we are happy to receive your application Job-Center: If you have an application already, you can create or log in to your account here to check the status of your application. In case of new account creation, please use your email address that you applied with. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. How is work at Henkel About Henkel Building on a strong legacy of almost 150 years, we are leading the way to reimagine and improve life every day. Today and for generations to come. Through our innovative and sustainable brands and technologies, across our teams around the world. Henkel holds leading positions in both industrial and consumer businesses: Our portfolio includes well-known hair care products, laundry detergents, fabric softeners as well as adhesives, sealants, and functional coatings. Activate external content When clicking the button below external content will be loaded which involves transfer of personal data (e.g. IP address) to external servers. This may involve that cookies are set by the external content provider. Please see Data Protection Statement for further information. Accept for all YouTube content Deactivate loading external content from YouTube. Deactivate loading external content from YouTube. This is Henkel FAQ I am interested in several jobs. Can I apply for multiple positions at the same time? Yes – simply fill out your profile in our online application system. Once your online profile is complete, you can apply for multiple positions. The job offer is written in English – should I write my application in English as well? Yes, please. As Henkel is an international company you will be working with colleagues from all over the world and English is our official company language. Generally, the ‘rule’ is: please write the application in the same language as the job ad. Do I get feedback during the application process about the state of my application? Each position that we have open with Henkel is unique, and finding the right candidate is important for both the hired candidate as well as for Henkel. We want to make sure that both the candidate and the company are a good fit for each other. We will provide feedback to the candidates throughout the entire process. Can employees move between business areas and/or to a different country? Yes, in fact it is an expectation within Henkel that our talent is flexible and mobile. This helps to support the company on a broad, global level. Our “Triple Two” philosophy promotes this expectation, by allowing you to work in at least two different roles, in two different business areas and two different countries. The reason behind this philosophy is that we believe working in different roles, business units and functions is good for your personal development and improves your understanding of Henkel as a global company. Here you will get further information on our training programs. Whom do I contact if I have questions concerning my application? Our recruiting team will help you with all requests regarding your application. Contact the team here. see all FAQ Explore more jobs Tax Specialist ‏ (Sales & Use Tax) Philippines, Makati, Global Business Solutions+, Finance Explore Team Lead Customer Service Support ‏ (SAP Order Entry Management) Philippines, Makati, Global Business Solutions+, General Services, Finance Explore HAT Business Controller Malaysia, Kuala Lumpur, Finance Explore Finance