Director of Data and Analytics, Self Service Cloud

Job description

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI. What is The Role We're looking for a Head of Data and Analytics to own data and analytics for Elastic Cloud's self-service business, spanning Product, Growth Marketing, Web, and Documentation. You'll be accountable for delivering accurate and timely business and operational insights to executive leadership, and for building a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product. This is a player-coach role that spans strategy, team building, and hands-on technical work. You'll build robust data pipelines, transformations, a data warehouse, and BI reporting; own data management and governance as the steward of core data definitions and golden queries; and build and scale a team of Data Engineers and Data Analysts. What You Will Be Doing • Business Insights & Executive Reporting • Deliver accurate and timely business and operational insights to executive leadership, covering funnel performance, revenue, and initiative impact • Own the reporting cadence for the self-service business - weekly operating reviews, monthly business reviews, and quarterly planning • Help business teams answer ad hoc analytics questions through building dashboards and through building self-serve reporting via trusted AI-powered chat responses Single View of the Customer Journey • Build a single view of the customer journey across Elastic's self-service touchpoints - Paid Ads, Web, Documentation, and Product • Solve identity resolution across anonymous and known users so the funnel can be measured end to end, from first touch to paying customer • Partner with Growth Marketing on attribution and channel measurement, and with Product on activation and conversion analytics Data Engineering & Platform • Build robust data pipelines, data transformations, a well-modeled data warehouse, and BI reporting the business can rely on • Set the technical architecture and tooling standards for ingestion, orchestration, transformation, and visualization • Ensure data quality, freshness, and reliability with monitoring, testing, and clear SLAs Data Management & Governance • Own data management and governance for the self-service business, acting as the steward of core data definitions and golden queries • Establish a single source of truth for core metrics • Set instrumentation and tracking standards with Product, Web, and Marketing so new data lands clean Team Leadership • Build, scale, and lead a small distributed team of Analytics Engineers, Data and Business Analysts • Coach and develop the team, and set a high bar for craft, rigor, and speed • Prioritize the team against the highest-impact business questions Cross-Functional Collaboration • Work with Product, Growth Marketing, Web, and Documentation teams to define metrics, instrument experiences, and answer their operational questions • Partner with Elastic's central Data and IT teams on shared infrastructure, data sources, and standards • Act as a thought partner to the GM and functional leads on what the data says and what to do about it What You'll Drive • Trusted executive reporting : accurate, timely business a