Sr Administrator (Tools & Automation)

Job description

To offer advanced technical support , troubleshooting and doing root cause analysis to ensure positive customer feedback. Key Responsibilities • Manage system health, onboard new enterprise accounts, and maintain LogicMonitor collectors across on-premise, cloud, and hybrid environments. • Create and configure LogicModules, DataSources, and PropertySources to meet specific monitoring requirements for new or unsupported devices. • Write, test, and maintain scripts (in languages like Python, Groovy, and PowerShell) and REST API queries to automate daily workflows and alert thresholds. • Develop and manage integrations between LogicMonitor and third-party ITSM, event management, or team collaboration tools. • Design custom device dashboards for stakeholders and set up automated alert/incident workflows. • Resolve incidents related to alert false-positives, metric collection failures, or faulty LogicModules. Skill Requirements • Solid understanding of enterprise network architectures, fault management, and monitoring protocols (e.g., SNMP, WMI, ICMP, CloudWatch APIs). • Proficiency in scripting and automation languages including Python , Groovy , and PowerShell . • Hands-on experience with REST API queries and automating repetitive tasks. • Advanced knowledge of LogicMonitor concepts (Collectors, JobMonitors, LogicModules). • Familiarity with IT service management (ITSM) systems, release/change management processes, and cloud networking (such as Azure or AWS). • Strong analytical and logical thinking skills for complex infrastructure debugging. • Ability to work well within cross-functional teams and collaborate on incident communication. Other Requirements • Typically requires 3-5+ years of experience and hands-on of enterprise monitoring tools • Vendor-recognized certifications are highly valued & proffered. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. 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