Senior Support Engineer

Job description

VOLVO IT - FG Description: This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities. Your responsibilities will include: Provide application support for Finance and Master Data Management solutions. Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues. Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions. Support product backlog management by helping prioritize items and clarify requirements with stakeholders. Collaborate with development teams to identify root causes and implement sustainable solutions. Monitor application performance, data quality, and operational stability. Support testing, releases, deployments, and change management activities. Gather, document, and clarify business requirements for enhancements and improvements. Facilitate collaboration between business and technical teams to ensure alignment and successful delivery. Drive continuous improvement initiatives focused on increasing business value and operational efficiency. Required qualifications Experience in application support, service management, or a similar role. Strong stakeholder management and communication skills. Ability to work effectively with both business and technical teams. Analytical mindset with strong problem-solving capabilities. Experience gathering and documenting business requirements. Knowledge of Agile methodologies and ways of working. Ability to manage multiple priorities in a dynamic environment. Fluent English communication skills. Nice to have Experience within Master Data Management processes. Experience supporting Finance-related applications and business processes. Knowledge of data management, reporting, or analytics solutions. Experience working with enterprise applications and configuration-based platforms. Experience facilitating agile ceremonies and supporting agile teams. Scrum Master certification. Key Responsibilities Description: This is a great opportunity for someone who enjoys bridging business and IT, facilitating agile ways of working, and supporting both operational and development activities. Your responsibilities will include: Provide application support for Finance and Master Data Management solutions. Investigate, analyze, and coordinate resolution of incidents, service requests, and production issues. Facilitate Scrum ceremonies, document decisions and action items, and follow up on open questions. Support product backlog management by helping prioritize items and clarify requirements with stakeholders. Collaborate with development teams to identify root causes and implement sustainable solutions. Monitor application performance, data quality, and operational stability. Support testing, releases, deployments, and change management activities. Gather, document, and clarify business requirements for enhancements and improvements. Facilitate collaboration between business and technical teams to ensure alignment and successful delivery. Drive continuous improvement initiatives focused on increasing business value and operational efficiency. Required qualifications Experience in application support, service management, or a similar role. Strong stakeholder management and communication skills. Ability to work effectively with both business and technical teams. Analytical mindset with strong problem-solving capabilities. Experience gathering and documenting business requirements. Knowledge of Agile methodologies and ways of working. Ability to manage multiple priorities in a dynamic environment. Fluent English communication skills. Nice to have Experience within Master Data Management processes. Experience supporting Finance-related applications and business processes. Knowledge of data management, reporting, or analytics solutions. Experience working with enterprise applications and configuration-based platforms. Experience facilitating agile ceremonies and supporting agile teams. Scrum Master certification. Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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