Group Technical Architect

Job description

Job Summary Job Description Responsible for providing end-to-end application support for the Food & Beverage SupplyCha i n Application (CrunchTime platform), ensuring high availability, operational stability, and seamless integration with enterprise systems. The role supports incident resolution, root cause analysis, system enhancements, data validation, and stakeholder communication across business and IT teams. Key Responsibilities • Provide L2/L3 production support for CrunchTime applications and related supply chain systems. • Monitor application health, integrations, batch jobs, and interfaces. • Analyze and resolve incidents, service requests, and production issues within SLA commitments. • Perform root cause analysis (RCA) and implement preventive measures for recurring issues. • Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems. • Validate data flow between systems and troubleshoot interface failures. • Coordinate with business users to understand operational issues and provide timely resolutions. • Support application releases, deployments, maintenance activities, and hypercare periods. • Execute SQL queries for troubleshooting, data analysis, and reconciliation. • Create and maintain support documentation, SOPs, and knowledge articles. • Collaborate with infrastructure, database, network, and vendor teams for issue resolution. • Participate in on-call support and critical incident management. • Drive automation and proactive monitoring initiatives to improve operational efficiency. Required Skills • Experience supporting CrunchTime applications in production environments. • Strong understanding of Restaurant/Food & Beverage Supply Chain Operations. • Knowledge of: ◦ Incident Management ◦ Change Management ◦ Problem Management ◦ SLA/OLA Management • SQL querying and database troubleshooting skills. • Experience with integration troubleshooting and batch processing. • Exposure to ITSM tools such as ServiceNow, JIRA. • Strong analytical and problem-solving skills. • Excellent stakeholder communication and coordination skills. Preferred Skills • Experience with ERP integration. • Understanding of inventory management and procurement processes. • Experience with automation, monitoring tools, and reporting platforms. • Exposure to cloud platforms and API integrations. Qualifications • Bachelor's degree in computer science, Information Technology, or related field. • 3 to 10+ years of application support experience. • Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred. Key Responsibilities Key Responsibilities • Provide L2/L3 production support for CrunchTime applications and related supply chain systems. • Monitor application health, integrations, batch jobs, and interfaces. • Analyze and resolve incidents, service requests, and production issues within SLA commitments. • Perform root cause analysis (RCA) and implement preventive measures for recurring issues. • Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems. • Validate data flow between systems and troubleshoot interface failures. • Coordinate with business users to understand operational issues and provide timely resolutions. • Support application releases, deployments, maintenance activities, and hypercare periods. • Execute SQL queries for troubleshooting, data analysis, and reconciliation. • Create and maintain support documentation, SOPs, and knowledge articles. • Collaborate with infrastructure, database, network, and vendor teams for issue resolution. • Participate in on-call support and critical incident management. • Drive automation and proactive monitoring initiatives to improve operational efficiency. Required Skills • Experience supporting CrunchTime applications in production environments. • Strong understanding of Restaurant/Food & Beverage Supply Chain Operations. • Knowledge of: ◦ Incident Management ◦ Change Management ◦ Problem Management ◦ SLA/OLA Management • SQL querying and database troubleshooting skills. • Experience with integration troubleshooting and batch processing. • Exposure to ITSM tools such as ServiceNow, JIRA. • Strong analytical and problem-solving skills. • Excellent stakeholder communication and coordination skills. Preferred Skills • Experience with ERP integration. • Understanding of inventory management and procurement processes. • Experience with automation, monitoring tools, and reporting platforms. • Exposure to cloud platforms and API integrations. Qualifications • Bachelor's degree in computer science, Information Technology, or related field. • 3 to 10+ years of application support experience. • Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred. Skill Requirements Other Requirements Key Responsibilities • Provide L2/L3 production support for CrunchTime applications and related supply chain systems. • Monitor application health, integrations, batch jobs, and interfaces. • Analyze and resolve incidents, service requests, and production issues within SLA commitments. • Perform root cause analysis (RCA) and implement preventive measures for recurring issues. • Support integrations between CrunchTime and enterprise applications such as SAP, POS, BY WMS, and financial systems. • Validate data flow between systems and troubleshoot interface failures. • Coordinate with business users to understand operational issues and provide timely resolutions. • Support application releases, deployments, maintenance activities, and hypercare periods. • Execute SQL queries for troubleshooting, data analysis, and reconciliation. • Create and maintain support documentation, SOPs, and knowledge articles. • Collaborate with infrastructure, database, network, and vendor teams for issue resolution. • Participate in on-call support and critical incident management. • Drive automation and proactive monitoring initiatives to improve operational efficiency. Required Skills • Experience supporting CrunchTime applications in production environments. • Strong understanding of Restaurant/Food & Beverage Supply Chain Operations. • Knowledge of: ◦ Incident Management ◦ Change Management ◦ Problem Management ◦ SLA/OLA Management • SQL querying and database troubleshooting skills. • Experience with integration troubleshooting and batch processing. • Exposure to ITSM tools such as ServiceNow, JIRA. • Strong analytical and problem-solving skills. • Excellent stakeholder communication and coordination skills. Preferred Skills • Experience with ERP integration. • Understanding of inventory management and procurement processes. • Experience with automation, monitoring tools, and reporting platforms. • Exposure to cloud platforms and API integrations. Qualifications • Bachelor's degree in computer science, Information Technology, or related field. • 3 to 10+ years of application support experience. • Experience in Retail, Hospitality, Quick Service Restaurant (QSR), or Supply Chain domains is highly preferred. Maximum Salary (US): 219000 Minimum Salary (US): 105000 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Servi