Senior Process Associate

Job description

• Process PO and non-PO invoices accurately and within agreed timelines, validating invoice details, supporting documents, coding and approvals before posting. • Perform two-way and three-way matching; troubleshoot invoice discrepancies involving purchase orders, goods receipts, pricing, quantities and missing approvals. • Investigate rejected, blocked and disputed invoices, identify the reason for each exception and follow through on corrective actions until resolution. • Apply AP internal controls, including duplicate-invoice checks, approval validation and segregation of duties; maintain supporting evidence and assist with audits and compliance queries. • Meet agreed SLAs for invoice processing, accuracy and query resolution; prioritize ageing invoices and payment-critical items and escalate unresolved dependencies promptly. • Resolve invoice-related queries by coordinating with vendors, procurement, requestors and client stakeholders to obtain missing information and clear processing or payment blocks. • Apply analytical problem-solving and root-cause analysis to recurring invoice errors; recommend practical corrective actions to reduce rework, backlog and resolution time. • Troubleshoot ERP invoice-processing errors within defined procedures and coordinate with the team lead or system support for issues requiring additional access or technical intervention. • Follow AP standard operating procedures and document invoice exceptions, investigation findings, stakeholder follow-ups and resolution actions to maintain a clear audit trail. • Maintain invoice-processing and resolution trackers, reporting pending items, ageing, recurring issues and escalation status to the team lead. Key Responsibilities • 2–4 years of relevant Accounts Payable / Procure to Pay experience, with hands-on exposure to invoice processing, troubleshooting and invoice exception resolution. • Demonstrated ability to process invoices independently, investigate discrepancies and manage assigned resolution queues; SME or people-management experience is not required. • Sound accounting knowledge of AP entries, invoice coding, credit notes and vendor reconciliations, with an understanding of invoice-processing controls. • Practical knowledge of PO and non-PO invoice processing, two-way/three-way matching, approval workflows, payment terms and resolution of blocked or disputed invoices. • Working experience in Oil and Gas, Supply Chain Operations (rail, Trucking, Marine) or Heavy Industries company will be preferred • Practical understanding of ERP-based AP workflows, invoice validation, payment terms and transaction troubleshooting. • Proficiency in MS Excel, including pivot tables, lookup functions and data analysis for reconciliations, ageing and exception reporting. • Strong attention to detail, ownership and prioritization skills, with the ability to coordinate effectively with stakeholders to resolve invoice issues. • Strong written and verbal communication skills for vendor queries, stakeholder follow-ups, issue escalation and clear documentation of resolution actions. • Strong analytical and problem-solving skills, with the ability to investigate root causes, prioritize exceptions and drive corrective actions independently. • Working experience of SAP is must • Experience in helpdesk and Service Now experience will be an added advantage Skill Requirements Education Requirement - B. Com / M. Com Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. Required Cookies These cookies are required to use this website and can't be turned off. Required Cookies Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies, which are all required to enable the website to function: • "route" is used for session stickiness • "careerSiteCompanyId" is used to send the request to the correct data center • "JSESSIONID" is placed on the visitor's device during the session so the server can identify the visitor • "Load balancer cookie" (actual cookie name may vary) prevents a visitor from bouncing from one instance to another Cookies from provider SAPasserviceprovider are required and cannot be turned off Functional Cookies These cookies provide a better customer experience on this site, such as by remembering your login details, optimizing video performance, or providing us with information about how our site is used. You may freely choose to accept or decline these cookies at any time. Note that certain functionalities that these third-parties make available may be impacted if you do not accept these cookies. Consent to all Functional Cookies Functional Cookies Provider Description Enabled Vimeo Vimeo is a video hosting, sharing, and services platform focused on the delivery of video. Opting out of Vimeo cookies will disable your ability to watch or interact with Vimeo videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider Vimeo YouTube YouTube is a video-sharing service where users can create their own profile, upload videos, watch, like, and comment on videos. Opting out of YouTube cookies will disable your ability to watch or interact with YouTube videos. Cookie Policy Privacy Policy Terms and Conditions Consent to cookies from provider YouTube Advertising Cookies These cookies serve ads that are relevant to your interests. You may freely choose to accept or decline these cookies at any time. Note that certain functionality that these third parties make available may be impacted if you do not accept these cookies. Consent to all Advertising Cookies Advertising Cookies Provider Description Enabled Google Analytics Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Cookie Information Privacy Policy Terms and Conditions Consent to cookies from provider GoogleAnalytics Google Tag Manager Google Tag Manager is a tag management system for conversion tracking, site analytics, remarketing, and more. Privacy Policy Terms and Conditions Consent to cookies from provider GoogleTagManager LinkedIn LinkedIn is an employment-oriented social networking service. We use the Apply with LinkedIn feature to allow you to apply for jobs using your LinkedIn profile. Opting out of LinkedIn cookies will disable your ability to use Apply with LinkedIn. Cookie Policy Cookie Table Privacy Policy Terms and Conditions Consent to cookies from provider LinkedIn