Customer Experience Partner – Transplants (Cairo)

Job description

Job Title: Customer Experience Partner – Transplants (Cairo)Location: CairoJob Grade: L1-2 About Sanofi:We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives. About the jobThe Customer Experience Partner – Transplants contributes to and leads the transplants sales process within an assigned territory in Egypt. The role is primarily responsible for the successful launch of Transplantation portfolio to targeted Healthcare Professionals, ensuring optimal product knowledge dissemination, and delivering an exceptional customer experience that supports both patient outcomes and business objectives. The role reports directly to the Transplant lead and is expected to:Execute territory-level sales strategies aligned with national and regional commercial plansEngage HCPs through high-quality, compliant, and scientifically accurate interactionsBuild and sustain strong professional relationships with key transplant stakeholdersDrive early adoption of Transplantation portfolio through focused launch activities and disease/product awareness initiativesMonitor territory performance and adapt approaches to maximize impactRepresent Sanofi's values and commitment to patients in every customer interaction Key Accountabilities:1. Sales Execution & Territory ManagementAchieve and exceed assigned sales targets for Transplantation portfolio (primary product, launch phase) within the designated Egyptian territoryPlan and execute a structured call cycle to ensure optimal coverage and frequency of target HCPs across transplant centers and relevant institutionsDevelop and implement a territory business plan aligned with brand strategy, launch objectives, and local market dynamicsMonitor sales performance data and adjust tactics proactively to address gaps and opportunities 2. Product Launch & Disease AwarenessLead on-the-ground launch execution for Transplantation portfolio, ensuring strong market entry and rapid awareness generation among relevant transplant specialistsBuild disease area awareness around chronic graft-versus-host disease (cGVHD) and position Transplantation portfolio as the treatment of choice within the Egyptian transplant communityIdentify and develop Key Opinion Leaders (KOLs) in the transplant space to champion Transplantation portfolio and support peer-to-peer educationEstablish new accounts and expand access to Transplantation portfolio across transplant centers, hematology units, and relevant hospital departmentsDrive early adoption by engaging decision-makers early in the launch cycle and supporting formulary inclusion and listing processesCollaborate closely with the Transplant Team, Medical Affairs, and Market Access to ensure a coordinated and impactful launch approach 3. Customer Engagement & ExperienceDeliver compelling, balanced, and compliant product presentations to transplant physicians, nephrologists, hematologists, hepatologists, transplant coordinators, and other relevant HCPsProvide high-quality scientific and clinical information on both Transplantation portfolios to support HCP decision-makingIdentify and address customer needs, objections, and concerns in a professional and solution-oriented mannerEnsure a consistent and differentiated customer experience across all touchpoints 4. Stakeholder & Account ManagementIdentify, map, and prioritize key transplant accounts and stakeholders within the territory, including transplant centers, university hospitals, and specialized hematology/nephrology unitsBuild and maintain productive relationships with transplant physicians, nephrologists, hematologists, hepatologists, transplant coordinators, hospital pharmacists, and other relevant decision-makersCollaborate with cross-functional teams (Medical Affairs, Market Access, Marketing) to deliver integrated customer solutions aligned with both launch and lifecycle management objectives 5. Market Intelligence & ReportingMonitor the competitive landscape and market trends within the transplant therapeutic area, including developments in cGVHD management, BMT, organ transplantation, and immunosuppression practices in EgyptTrack and report on launch uptake, account activation status, and KOL engagement progress for Transplantation portfolioAccurately record all customer interactions and activities in the CRM system in a timely mannerProvide regular territory reports and insights into the Transplant lead 6. Compliance & EthicsEnsure all activities are conducted in full compliance with Sanofi's Code of Ethics, local Egyptian regulations, and industry codes of conductComplete all mandatory training and certifications within required timelinesMaintain up-to-date knowledge of pharmacovigilance obligations and report adverse events as required. About youEducation:Bachelor’s degree in pharmacy, Medicine, Life Sciences, Business Administration, or related field (required)Specialized training or certification in Transplant/hematology is a plusExperience & knowledge:Minimum 1-3 years of pharmaceutical industry experience in Transplant or specialty therapeutic areasDemonstrated success in product launch and post-launch growth acceleration, preferably in Transplant or complex therapeutic areasStrong track record of achieving and exceeding commercial objectives and performance targetsKnowledge of Egyptian healthcare system, Transplant treatment landscape, and market dynamics Take The Lead Values: Aim Higher  - Focus on what matters, set high standards and move with urgency, learning from setbacks as we go to achieve higher performance.  Act for patients - Never compromise on integrity, eliminate barriers, and partner with others to go faster and further for patients.  Be Bold - Take thoughtful risks, seize opportunities and think beyond what’s possible to accelerate our science and drive compelling growth. Lead Together - Build trust and collaborate openly on our shared goals, celebrate collective wins and foster a sense of belonging.  Why choose us?Help shape the future of care for chronic and complex conditions like diabetes cardiovascular, Immunology, rare disease and others - and make a real impact at scale, with medicines that reach over 100 million people each year.Lead a high-impact portfolio with bold ambitions and significant upcoming launches.Drive meaningful change in a streamlined, AI-powered organization that values smart, modern ways of working.Expand your leadership impact through cross-functional collaboration and international career paths. Pursue progress, discover extraordinaryBetter is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people. At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity. Watch our ALL IN video and check out our Diversity Equity and Inclusion actions at sanofi.com!