Sales Support Specialist

Job description

At ABB, we help industries outrun - leaner and cleaner. Here, progress is an expectation - for you, your team, and the world. As a global market leader, we’ll give you what you need to make it happen. It won’t always be easy, growing takes grit. But at ABB, you’ll never run alone. Run what runs the world. This role sits within ABB's Robotics business, a leading global robotics company. We're entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing.  By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment. This Position reports to: Sales Support Manager In this role, you will have the opportunity to support the assigned Sales organization (division and market) and customers during the proposal process. Each day, you will serve as a key technical resource in the assigned area. You will also showcase your expertise by preparing technical descriptions of the products and technology, determining costs, and preparing final documentation The work model for the role is hybrid. #LI-hybrid Your responsibilities: Managing operational order processing for the product business, including ordering standard products from factories and procuring additional materials. Taking end-to-end project and order responsibility for all product business orders, including schedule management, preparation of invoice documentation. Coordinating deliveries and timelines with factories and customers, including local transport arrangements. Preparing and supporting technical and commercial quotations, including product selection, sizing, and cost calculations, while ensuring accuracy in solution design, pricing, and commercial conditions. Supporting FES throughout the quotation phase on technical and commercial matters, maintaining direct customer contact, and participating in customer meetings. Supporting the software team by providing first-level (L1) customer support and guiding customers through the ordering process. Qualifications for the role: Bachelor's or Master's degree in Electrical Engineering, Automation Engineering, Mechatronics, Industrial Engineering, or a comparable technical discipline. Several years of experience in technical sales, sales support, application engineering, quotation management, or a related customer-facing technical role. Strong technical understanding of industrial automation, electrical products, systems, or solutions. Experience in preparing technical and commercial proposals and supporting customer negotiations. Excellent communication, presentation, and stakeholder management skills in an international environment. Fluent German and English language skills, both written and spoken. We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.