Jr. Mobile App. Subject Mater Expert

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: IS Service Owner Manage & Document __ In this role, you will have the opportunity to support the organization’s vision and strategic direction. Each day, you will apply IT knowledge and skills to help solve complex technical or professional activities. You will also showcase your knowledge by being a key resource, a definitive source of knowledge about services and solutions, to contribute your knowledge to enhance organizational efficiency. The work model for the role is: hybrid. This role contributes to the App Platform Services organization, supporting the delivery and continuous improvement of global mobile application distribution services. The role works closely with application owners, development teams, service owners, business stakeholders, and external technology partners. You will be mainly accountable for: Supporting the day-to-day operation, administration, maintenance, and continuous improvement of mobile application distribution services across iOS and Android platforms. Supporting application onboarding, publishing, updates, and lifecycle management activities, collaborating with application teams to ensure compliance with established requirements and processes. Monitoring service operations, identifying recurring issues and operational inefficiencies, and suggesting opportunities for process improvement and automation. Reviewing application and service requirements, coordinating necessary activities, and supporting stakeholders throughout the mobile application publishing and distribution process. Supporting the testing and implementation of service, platform, and process changes, including new functionalities and automation solutions. Investigating service issues and coordinating their resolution in collaboration with internal technical teams, application owners, vendors, and other relevant stakeholders. Maintaining service documentation, operational procedures, knowledge articles, and guidance materials to support consistent service delivery. Contributing to service development by identifying opportunities to improve user experience, operational efficiency, standardization, and automation. Qualifications for the role: You have an interest in mobile application technologies, application lifecycle processes, and enterprise IT services, with a willingness to develop your knowledge of mobile application distribution and related platforms. You have initial professional experience in IT application support, application management, mobile technologies, or a comparable technical environment. You possess good working knowledge of mobile platforms (iOS and Android) and familiarity with enterprise application management, publishing, or distribution processes. You have practical experience with service management and collaboration tools, such as Jira and Confluence, and are willing to learn new technologies and processes. You demonstrate well-developed methodological, problem-solving, and organizational skills, combined with a professional and service-oriented approach. You have effective collaboration skills and can work with technical teams, application owners, business stakeholders, and external partners in an international environment. You hold a degree in Computer Science, Information Technology, Engineering, or a related field, or have equivalent relevant professional experience. You are comfortable communicating in English, both written and spoken, in an international working environment. Our App Platform Services team provides global platforms and services that help application teams manage, distribute, and continuously improve their applications. We combine technology, automation, governance, and technical know-how to deliver secure, efficient, and scalable solutions while working closely with stakeholders across the organization. Your benefits: Enjoy a stable employment in a company with a long history in innovation and technology. Collaborate with experienced experts in an international environment. Seize individual development and training opportunities, from job specific to soft skills. Private medical care (including offers for family members) and life insurance. Receive attractive remuneration based on your experience and skills, and other financial benefits, such as annual bonus and internal share purchase program. Choose from various benefits in kind, ranging from healthy lifestyle offerings, to knowledge sharing, to teambuilding activities. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.