Senior Odm Field Quality Engineer

Job description

As a Senior ODM Field Quality Engineer at Arm, you will support ODM field quality activities, investigate product quality issues, manage RMA processes, and work with engineering teams to resolve technical challenges. Based in Hsinchu City, Taiwan, this role offers opportunities to work with global ODM partners, support advanced server platforms, and improve product quality throughout the product lifecycle. Responsibilities • Manage ODM field quality issues, RMA activities, issue tracking, and timely resolution. • Investigate product quality concerns, coordinate failure analysis, and work with engineering teams to identify root causes. • Support system-level troubleshooting, log collection, issue reproduction, and technical investigations. • Work with ODM partners and internal teams to assess quality risks, implement corrective actions, and prevent recurring issues. • Monitor product and manufacturing quality during new product introduction and production, including onsite ODM support when needed. Necessary Skills and Background • 8+ years of experience in semiconductor, electronics, or related engineering fields. • Experience in product quality, field quality, RMA, failure analysis, or ODM support. • Strong analytical and problem-solving skills, with the ability to evaluate technical data and identify root causes. • Knowledge of quality problem-solving methods, such as 8D, 5 Why, and corrective action processes. • Good communication and coordination skills, with the ability to manage quality issues across multiple teams. Preferred Skills and Experience • Experience with hyperscaler servers, AI servers, data center platforms, or semiconductor products. • Familiarity with system-level debugging, diagnostic tools, and hardware failure investigation. • Knowledge of semiconductor failure analysis methods and RMA processes. • Experience in new product introduction, manufacturing quality, or supplier quality management. • General understanding of SMT processes, PCB assembly, and common manufacturing defects. In Return At Arm, you will work with experienced engineering teams and global technology partners to solve real-world quality challenges. You will have opportunities to develop technical expertise, contribute to advanced server technologies, and make a meaningful impact on product quality and customer success. #LI-SL1 Our 10x Mindset At Arm, we believe progress happens when people are empowered to think bigger and push beyond what seems possible. Our 10x mindset is about curiosity, ambition and creating impact that will be used by millions. We learn fast, prioritise collaboration and turn bold ideas into real technology. We look for people who are inspired by this way of working and want to grow in an environment where bold ideas are welcomed. Discover how the 10x mindset shapes life at Arm: https://careers.arm.com/10x-mindset Use of AI in Your Application At Arm, we embrace the benefits AI can bring, including in recruitment. You may use AI to support your preparation, such as improving the clarity of written responses, practicing interview questions, or learning more about our industry. However, your application and interview responses must reflect your own thinking, experience, and abilities. We want to understand your authentic perspective, creativity, and approach to problem solving. As such, you may not use AI to complete assigned tasks as part of any assessments. If you plan to use AI-supported or assistive technologies as part of a reasonable adjustment, please contact accommodations@arm.com so we can support you. Recruitment Adjustments and Accommodations At Arm, we want to build extraordinary teams. If you need an adjustment or an accommodation during the recruitment process, please email accommodations@arm.com . To note, by sending us the requested information, you consent to its use by Arm to arrange for appropriate accommodations. All accommodation or adjustment requests will be treated with confidentiality, and information concerning these requests will only be disclosed as necessary to provide the accommodation. Although this is not an exhaustive list, examples of support include breaks between interviews, having documents read aloud, or office accessibility. Please email us about anything we can do to accommodate you during the recruitment process. Hybrid Working Arm’s approach to hybrid working is designed to create a working environment that supports both high performance and personal wellbeing. We believe in bringing people together face to face to enable us to work at pace, whilst recognizing the value of flexibility. Within that framework, we empower groups/teams to determine their own hybrid working patterns, depending on the work and the team’s needs. Details of what this means for each role will be shared upon application. In some cases, the flexibility we can offer is limited by local legal, regulatory, tax, or other considerations, and where this is the case, we will collaborate with you to find the best solution. Please talk to us to find out more about what this could look like for you. Equal Opportunities Arm is an equal opportunity employer, committed to providing an environment of mutual respect where equal opportunities are available to all applicants and colleagues. We are a diverse organization of dedicated and innovative individuals, and don’t discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Apply View location Our Hiring Process Share this job: • Facebook • X • LinkedIn • Email Life at Arm • Culture at Arm Make an Impact At Arm, collaboration drives progress. Our culture blends individual ownership with strong team alignment, where skilled people thrive in a fast-paced, supportive environment. Across our ecosystem, we value bold thinking and pushing boundaries because when teams are empowered and passionate, they deliver at scale. Read more • Diversity, Equity & Inclusion This is Collective Progress Arm drives progress by enabling bold ideas to emerge from a diverse, skilled, and inclusive workforce. We challenge convention and move fast, supported by active participation in ERGs, employee communities, DEI working groups, and the DEI Council, each built to fuel momentum and remove barriers. Read more • Benefits at Arm Benefits Designed for You Arm moves fast because our people do. That’s why we offer high-impact benefits tailored to support those driving the future of computing, benefits that reflect and reward the ambition, skill, and energy of extraordinary teams solving complex challenges. Read more Jobs for You • Suggested jobs • Previously viewed jobs • Saved jobs • Graduate, Research Scientist, AI Graduate Research Scientists investigate machine learning and develop prototypes with teams across Arm to make models and workloads more scalable, portable and power-efficient. 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