Manager, Medical Information International

Job description

Overview Job Summary The Manager, Medical Information International is a hands-on scientific and operational leader responsible for delivering timely, accurate, comprehensive and fair-balanced medical information across International markets. Reporting to the Associate Director, Medical Information, the role combines direct ownership of assigned marketed and pipeline product portfolios, management of complex medical inquiries and scientific escalations, and coordination of daily Medical Information operations and outsourced service providers. The Manager acts as a key operational decision-making and business-continuity backup to the Associate Director within delegated authority, supporting consistent processes, high-quality scientific responses, efficient systems and effective cross-functional collaboration. The role works alongside the Medical Information team within a flexible, workload-based therapeutic-area allocation model. Primary Responsibilities Medical information and scientific leadership Manage assigned products and therapeutic-area responsibilities, including marketed and pipeline medicines, with allocation adjusted to medical complexity, inquiry volume and team capacity. Provide, review and approve medical information responses within delegated processes; independently handle complex, urgent and escalated unsolicited inquiries from healthcare professionals, pharmacies, patients and other appropriate requestors. Conduct critical appraisal of scientific literature, clinical data, pharmacokinetics, pharmacodynamics, efficacy and safety information; ensure responses are evidence-based, accurate, non-promotional and locally appropriate. Develop, adapt, review and maintain response documents in collaboration with Medical Communications, local affiliates and external medical writers. Provide scientific coaching and case-based guidance to team members and external partners, and support medical information activities at congresses when required. Operational oversight and continuity Coordinate day-to-day International Medical Information workflows, prioritisation and capacity allocation with Medical Information Team and call centre / medical writing teams, escalating material issues to the Associate Director. Provide operational guidance and make timely routine decisions within agreed delegation, including urgent inquiry triage, scientific escalation routing and continuity arrangements during absences or peak demand. Monitor service quality, response timeliness, inquiry handling and documentation; perform risk-based quality checks and support corrective and preventive actions and ongoing process improvement. Support oversight of third-party service delivery, including performance reviews, issue resolution, training needs, quality standards and implementation of agreed improvement actions. Contribute to effective operation and enhancement of Medical Information databases, inquiry management systems, telephony, intake channels, reporting tools and associated work instructions. Quality, compliance and reporting Ensure identification, documentation and timely routing of adverse events, product quality complaints and other reportable information in line with applicable SOPs, local requirements and company procedures. Support the development, implementation and maintenance of SOPs, work instructions, training materials and business-continuity processes, including consistency across markets and external service providers. Prepare and interpret inquiry metrics, dashboards, quality indicators and emerging medical insights; communicate actionable observations and performance trends to the Associate Director and relevant stakeholders. Collaborate with local Medical Affairs, Pharmacovigilance, Quality, Regulatory Affairs, Medical Communications, IT and business partners on country-specific issues, product launches and process alignment. Support audit and inspection readiness by ensuring compliant documentation, training and processes, including audit preparation, inspection support and timely implementation of CAPAs. Support cross-functional improvement initiatives and digital/AI-enabled Medical Information workflows, with appropriate validation, human scientific oversight and compliance safeguards Qualifications: Required Advanced qualification in a relevant healthcare or life-sciences discipline (e.g., PharmD, MD, PhD, pharmacist qualification or equivalent scientific/clinical background). Typically 3–4 years of relevant experience in pharmaceutical Medical Information, Medical Affairs or closely related scientific/clinical roles, with demonstrated ownership of complex scientific work and coordination of cross-functional activities. Proven ability to critically evaluate and synthesise medical literature and develop high-quality scientific response content; proficiency with scientific literature databases. Sound understanding of pharmaceutical medical information practices and applicable regulatory, promotional, pharmacovigilance and product-quality reporting requirements across international markets. Strong organisational, project management, communication and stakeholder-management skills; ability to prioritise time-sensitive work and exercise sound judgement within delegated authority. Excellent written and spoken English. Preferred Experience with call centre or medical writing vendor oversight, quality review, SOPs and operational performance indicators. Experience using Medical Information inquiry management systems as well as reporting dashboards and workflow / process improvement tools. Therapeutic-area experience in oncology, haematology, dermatology or immunology; experience supporting multi-country or International operations. Experience coaching colleagues, handling scientific escalations, supporting launches or implementing digital process enhancements; additional languages an advantage. Disclaimer: The above statements are intended to describe the general nature and level of work performed by employees assigned to this job. They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications. Management reserves the right to change or modify such duties as required. 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