Head of Commercial Excellence & Operations - Italy

Job description

Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that span the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin, we are in shapes our lives, we are advancing dermatology for every skin story. We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee. At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact. Commercial Operations Head Italy The Role We are looking for a Commercial Operations Head to lead and develop our Commercial Operations capabilities and help translate commercial strategy into effective execution. In this role, you will be a key strategic partner to Commercial Leadership, Sales and Marketing, combining Commercial Excellence, business planning, data and analytics, and operational excellence to improve commercial performance and support sustainable business growth. You will lead the Commercial Operations team, drive consistency and best practices across markets, and turn data and business needs into actionable insights, capabilities and solutions. What You Will Do Commercial Excellence & Field Force Effectiveness Lead CRM and Sales Force Effectiveness (SFE) strategy, including segmentation, targeting, cycle planning and performance management. Support the evolution of Go-to-Market models, field force sizing, territory design and resource deployment. Lead the design and governance of Sales Incentive Plans, including KPIs, target setting and performance measurement. Partner with Sales Leadership to strengthen field excellence and commercial capabilities. Commercial Effectiveness & Business Planning Define KPIs and frameworks to assess commercial, marketing and channel effectiveness. Coordinate commercial inputs into forecasting and Annual Business Planning, providing insights and scenario analyses. Coordinate Commercial Operations activities supporting launch readiness, from customer targeting and field readiness to performance tracking. Provide fact-based recommendations to support business planning and resource allocation. Data, Analytics & Market Intelligence Ensure the quality and consistency of commercial, customer, sales and market data. Lead the Business Intelligence and reporting strategy, leveraging CRM, Power BI and advanced analytics. Integrate multiple data sources to identify trends, opportunities, risks and performance drivers. Translate complex data into clear, actionable business insights for Commercial Leadership. Provide market and competitive intelligence to support commercial strategy and decision-making. Digital Transformation & Process Excellence Drive the evolution of CRM, BI, analytics and automation capabilities. Identify opportunities to leverage advanced analytics and AI to improve productivity and decision-making. Simplify and standardize Commercial Operations processes across markets. Partner with IT/Data and Regional/Global teams to deliver relevant commercial transformation initiatives. Leadership & Business Partnering Lead and develop the Commercial Operations team, building capabilities and establishing clear priorities and accountability. Act as a strategic partner to Commercial, Sales and Marketing Leadership. Build strong collaboration across Finance, HR, IT/Data and other key functions. Connect Local, Regional and Global teams, promoting alignment, best-practice sharing and effective execution across markets. What We Are Looking For Significant experience in Commercial Operations, Commercial Excellence, Sales Force Effectiveness or Business Analytics, ideally within pharmaceutical, healthcare or a similarly complex commercial environment. Strong experience across CRM/SFE, sales incentives, commercial analytics, forecasting and business planning. Strong analytical capabilities and a proven ability to turn data into business insights and recommendations. Experience with Business Intelligence and CRM platforms, with the ability to translate business requirements into scalable reporting and analytics solutions. Proven ability to lead teams and complex cross-functional initiatives. Strong commercial acumen and ability to influence senior stakeholders. Experience working across multiple markets or in an international environment is highly desirable. Fluent English. Technical Skills Advanced proficiency in Power BI, including data modelling, dashboard development and the creation of decision-oriented commercial reporting. Strong proficiency in Microsoft Excel and data transformation tools such as Power Query; experience with automation and reproducible reporting workflows is an advantage. Hands-on experience with pharmaceutical market data and analytics platforms, including IQVIA data and FlexView, with the ability to interpret market, customer and competitive trends. Working knowledge of CRM data structures and processes; experience with platforms such as Veeva CRM or Salesforce is desirable. Practical understanding of AI and advanced analytics, including the ability to identify relevant use cases, assess outputs critically and apply solutions within data governance and compliance requirements. Familiarity with SQL, Python or comparable analytics tools is desirable, particularly for data integration, quality checks, forecasting and process automation. What Will Make You Successful Strategic mindset, combined with a strong focus on execution. Commercial acumen and customer orientation. Data-driven decision-making and intellectual curiosity. Ability to simplify complexity and focus on what matters. Strong business partnering and influencing skills. Collaborative leadership across functions and markets. Ability to drive change and continuous improvement. Strong prioritization and execution capabilities. The Opportunity This is a high-impact role at the intersection of strategy, commercial execution and data. You will have the opportunity to shape how Commercial Operations supports the business, strengthen commercial capabilities and provide the insights, tools and processes that enable better and faster decisions.