Lead, Candidate Experience

Job description

MongoDB is looking for a thoughtful, operationally strong leader to elevate the candidate experience across North America and deliver global candidate-experience programs. In this role, you will lead regional service operations while owning the planning and execution of assigned programs that improve the candidate journey. You will report to the Manager, Candidate Experience, and work closely with regional colleagues, recruiters, hiring teams, and cross-functional partners.You will turn priorities into clear plans, keep work moving across teams and time zones, identify risks early, and share progress and recommendations with Recruiting leadership. The right person brings a candidate-first mindset, sound operational judgment, and the ability to create structure in a fast-moving environment. This role can be based out of our New York City or Austin offices, or remotely in the NORAM region. What You’ll Do Lead candidate-experience operations • Lead and develop the North America Candidate Experience team, setting expectations, coaching, and managing performance and workload, while overseeing day-to-day operations (interview scheduling, offer and requisition approvals, ticket support, escalations) and partnering with Recruiting, Recruiting Operations, and global colleagues. Own global candidate-experience program delivery • Own assigned global programs end to end, including work plans, cross-regional coordination, change adoption, and impact reporting, in partnership with the Manager, Candidate Experience. Improve the end-to-end candidate journey • Use candidate and stakeholder feedback to identify and fix recurring friction in scheduling, communication, and recruiting handoffs, applying automation where it improves the experience. Use insight to guide action • Track service and experience measures (scheduling turnaround, accuracy, escalations, workload, candidate feedback) and turn them into clear recommendations for leadership. What You Bring Required • Experience in candidate experience, recruiting coordination, recruiting operations, talent acquisition, program operations, or a closely related field. • A track record of leading projects or programs through planning, partner alignment, execution, and follow-through. • Strong operational judgment and experience improving processes, managing competing priorities, and resolving issues in a fast-paced environment. • The ability to use operational information and qualitative feedback to identify problems, make recommendations, and explain trade-offs. • Clear, thoughtful communication and the ability to build productive relationships across teams, functions, and time zones. Preferred • Experience leading or supporting candidate-experience programs across multiple regions or functions. • Experience coaching colleagues, coordinating team workload, or providing day-to-day team leadership. Formal people-management experience is valued if relevant to the final scope of the role. • Experience establishing service standards, operating measures, reporting routines, or capacity-planning practices. • Familiarity with recruiting and collaboration tools such as Greenhouse, Guide, Goodtime, Zendesk, Slack, reporting tools, or workflow automation. • Experience partnering with Recruiting Operations, People Operations, HR, or other cross-functional teams. About MongoDB MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the data platform for the AI era, enabling builders to create, transform, and disrupt industries with software. MongoDB’s unified data platform, the most widely available, globally distributed data platform on the market, helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud data platform and is available across AWS, Google Cloud, and Microsoft Azure. With offices worldwide and over 67,000 customers, including AI-native startups and approximately 75% of the Fortune 100, relying on MongoDB for their most important applications, we’re powering the next era of software. Our compass at MongoDB is our Leadership Commitment,</a&