Kutno Desktop Support Engineer POL

Job description

Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. Job Description: Job Description With 900+ employees in Poland supporting over 45 clients, we leverage our holistic portfolio of capabilities in consulting, design, engineering, operations, and emerging technologies to help clients realize their boldest ambitions and build future-ready, sustainable businesses. It is the freedom provided to every individual at Wipro to learn, grow, and create a career path that makes us an organization of opportunities beyond boundaries of region, age, gender, ability, and routine. We invite you to be a part of this experience! Type of contract: COE Working hours: 8am - 4pm Module of work: 5 days per week from the office Location: Kutno - client office ͏ Key Requirements • 3–4 years of experience in End User Support, Deskside Support, or IT Infrastructure Field Support. • Strong hands-on experience troubleshooting laptops, desktops, printers, peripherals, hardware, and software. • Good knowledge of Windows 10/11 and basic knowledge of macOS/Linux. • Experience supporting Microsoft 365 and standard business applications. • Basic knowledge of networking, VDI, SCCM, MDM, and IT infrastructure. • Experience with ServiceNow, Remedy, or similar ITSM/ticketing tools. • Good understanding of Incident Management and Service Request Management processes. • Strong communication and customer-facing skills. • Self-driven, hands-on, and able to work independently and meet deadlines ͏ Key Responsibilities • Provide onsite End User / Deskside Support for laptops, desktops, printers, mobile devices, and other IT peripherals. • Install, configure, and troubleshoot Windows 10/11, macOS, Linux, and standard business applications. • Support Microsoft 365 applications, including Outlook, Teams, Word, Excel, PowerPoint, and OneDrive. • Diagnose and resolve hardware, software, operating system, and connectivity issues. • Provide basic support for LAN/WAN, TCP/IP, DNS, DHCP, VPN, RDP, VoIP, and network devices. • Support conference room A/V equipment and provide Smart Hands assistance for networking and infrastructure hardware. • Handle Incidents and Service Requests through ServiceNow, Remedy, or similar ticketing tools. • Ensure incidents and requests are resolved within agreed SLA timelines. • Maintain and contribute to Knowledge Base documentation ͏ What We Offer: • Flexible benefits package tailored to your needs (Multisport card, shop vouchers, etc. – via MyBenefit cafeteria) • Premium medical services for employees and family members (Lux med) • Life & Disability Insurance for employees and family members (Generali) • Social Fund benefits: holiday bonuses, kindergarten allowances, Christmas bonuses etc • Variable Pay(part of annual compensation): Quarterly bonus based on company performance. • Co-financing for glasses • Access to internal and external learning platforms (i.e. WiLearn, HMM, FutureSkills) • Employee Referral bonuses • Relocation assistance: accommodation, travel, and other covered expenses • Foreign language allowance, On-call allowance, Call-out allowance, morning/evening/night Shift allowance, Overtime work allowance, Business travel allowance (if applicable to the role requirements) • Integration and cultural events for employees • Performance based Reward and recognition programs ͏ Equal Opportunity Employer: Wipro is an Equal Opportunity Employer. We provide consideration for all qualified applicants regardless of race, color, religion, gender, marital status, age, ethnicity, national origin, sexual orientation, political views, disability, or any other characteristic protected by law Internal Reporting and Whistleblower Protection: Wipro IT Services Poland Sp. z o.o. adheres to the Internal Reporting and Whistleblower Protection Regulations. Candidates can submit internal reports via email to ombuds.person@wipro.com, through the Internet at www.wiproombuds.com , or by post/courier to Wipro's registered office. Mandatory Skills: Desktop Support . Experience: 3-5 Years . Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. • Apply Now • Start applying with LinkedIn • Please wait... Information at a Glance Otrzymuj powiadomienia o ofertach pracy Otrzymuj powiadomienia, gdy mamy wolne stanowiska i otrzymuj inne istotne wiadomości dotyczące kariery ">Rejestrować > Dołącz do nas Zapoznaj się z otwartymi stanowiskami, które odpowiadają Twoim zainteresowaniom i umiejętnościom ">Szukaj ofert pracy > Jeśli napotkasz podejrzaną pocztę, reklamy lub osoby oferujące pracę w Wipro, napisz do nas na helpdesk.recruitment@wipro.com . Nie wysyłaj swojego CV e-mailem na ten identyfikator, ponieważ nie jest on monitorowany pod kątem życiorysów i podań o pracę. Wszelkie skargi lub wątpliwości dotyczące nieetycznych/nieuczciwych praktyk zatrudniania należy kierować do naszej Grupy Rzeczników Praw Obywatelskich pod adresem ombuds.person@wipro.com . Jesteśmy pracodawcą zapewniającym równe szanse. Wszyscy kwalifikujący się kandydaci będą brani pod uwagę przy zatrudnianiu bez względu na rasę, kolor skóry, kastę, wyznanie, religię, płeć, stan cywilny, wiek, pochodzenie etniczne i narodowe, tożsamość płciową, ekspresję płciową, orientację seksualną, orientację polityczną, niepełnosprawność, chroniony status weterana lub jakąkolwiek inną cechę chronioną przez prawo. Wipro jest zaangażowane w tworzenie dostępnego, wspierającego i integracyjnego miejsca pracy. Wszystkim kandydatom, w tym osobom z niepełnosprawnościami, zapewnione zostaną racjonalne usprawnienia przez cały czas trwania procesu rekrutacji i selekcji. Tam, gdzie to możliwe, informacje o udogodnieniach muszą zostać poinformowane przed złożeniem wniosku i będą one oceniane indywidualnie. 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