American Free Zone, San Franci Field Inventory Manager

Job description

Additional Locations: N/A Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions. About the Role: Boston Scientific is seeking a hands-on people leader to manage a team of Field Inventory Planners in Costa Rica supporting North American field inventory operations. This working manager will coach and develop employees while building deep knowledge of the team’s processes, personally addressing complex, higher-judgment issues, and ensuring accurate, timely service. The role partners closely with North American stakeholders to meet performance expectations and drives standardization, process optimization, and technology-enabled improvements. Your Responsibilities Include: · Lead, coach, develop, and manage performance of a field inventory planner team; set priorities, balance workloads, and foster accountability and engagement. · Oversee daily execution across field inventory master data, cycle counts, returns, inventory programs, and order management, including support for the field sales organization. · Develop hands-on expertise in supported processes; troubleshoot escalations, resolve complex or ambiguous issues, and provide sound operational judgment and guidance. · Build strong relationships with North American partners; align on service expectations, communicate performance and risks, and address quality, volume, and turnaround-time gaps. · Monitor output, accuracy, and service metrics; review work and controls, identify root causes, and implement corrective actions to sustain reliable execution. · Identify and lead opportunities to simplify, standardize, automate, and improve workflows through technology, reporting, and best practices. · Ensure adherence to documented procedures, quality requirements, and audit expectations; maintain clear process documentation and support continuous learning. What We’re Looking For: • Bachelor’s degree in Business, Supply Chain, Operations, or related field, or equivalent relevant experience. • Demonstrated experience directly leading, coaching, and developing employees, including performance management. • Experience managing operational workflows, prioritizing competing demands, and delivering measurable service and quality results. • Strong analytical, problem-solving, and decision-making skills, with willingness to learn detailed processes and personally resolve escalated issues. • Excellent written and verbal communication skills; ability to build productive relationships with stakeholders across locations and functions. Quality System Requirements • Continuous-improvement mindset with experience identifying and implementing process improvements. Preferred Qualifications: • Experience in field inventory, inventory operations, shared services, customer support, or medical devices. • Familiarity with SAP, Salesforce, reporting/analytics tools, process automation, or standard work documentation. • Experience supporting North American stakeholders from a Costa Rica-based or global operations team. Requisition ID: 637656 Boston Scientific transforms lives through innovative medical technologies that improve the health of patients around the world. As a global medical technology leader for more than 45 years, we advance science for life by providing a broad range of high-performance solutions that address unmet patient needs and reduce the cost of healthcare. Our portfolio of devices and therapies helps physicians diagnose and treat complex cardiovascular, respiratory, digestive, oncological, neurological and urological diseases and conditions. Learn more at  www.bostonscientific.com  and follow us on  LinkedIn . 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