Sustainability Field Services Manager - Medical Surgical (East)

Job description

We anticipate the application window for this opening will close on - 24 Nov 2026 Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact. A Day in the LifeThe Medical Surgical Portfolio strives to enable earlier diagnosis, better treatment, faster complication-free recovery, and enhanced patient outcomes through less invasive surgical solutions. Spanning Endoscopy, Surgical, and Acute Care & Monitoring, the portfolio brings together technologies that support clinicians and patients across a broad range of care settings. We are seeking a committed professional to join our team. While this is a remote position not located at a physical Medtronic site, the candidate hired will be required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role. As the Sustainability Field Services Manager, you will lead a team of Sustainability Specialists responsible for delivering a consistent, high-quality post-sale customer experience for sustainability collections programs across the Medical Surgical Portfolio. You will guide customer kickoff and implementation, support ongoing account management and relationship building, and help customers realize the operational and sustainability value of participating in these programs. This is a customer-facing leadership role within the Commercial organization; it is focused on post-sale execution and account stewardship. This position leads a team of Sustainability Specialists and should be based in either the greater NYC area or Miami, FL area. This role covers the Eastern part of the US and involves significant travel including frequent overnights. Key Responsibilities: Lead, coach, and develop a team of Sustainability Specialists, including hiring, onboarding, goal setting, performance management, and ongoing capability development. Oversee post-sale customer kickoff and implementation for sustainability collections programs, ensuring clear roles, timelines, workflows, training, and success measures are established with each customer. Ensure specialists provide proactive, ongoing account management and relationship building, serving as trusted customer contacts and coordinating timely follow-through on needs and commitments. Establish consistent service standards, playbooks, and operating rhythms for customer onboarding, program adoption, issue escalation, and account reviews across the portfolio. Monitor implementation progress, participation, collection activity, service levels, and customer feedback; use available data to identify risks, resolve barriers, and improve program performance. Partner with Commercial colleagues, including sales, strategic account teams, and clinical partners, to support a smooth transition from sale to implementation and maintain clear ownership throughout the customer lifecycle. Coordinate with internal operations, sustainability, marketing, finance, and external program partners, as appropriate, to resolve operational issues and deliver a reliable customer experience. Communicate customer insights, implementation trends, service risks, and opportunities to improve program design and execution to relevant business stakeholders. Manage team capacity, priorities, and resources to meet customer commitments and support consistent service delivery across a geographically distributed portfolio. Represent the customer and sustainability services perspective in cross-functional planning, while maintaining the distinction between post-sale program management and sales ownership. Required Qualifications: Bachelor’s degree required and at least 5 years or an advanced degree and at least 3 years of relevant customer facing, field service, account management, implementation or commercial experience. Preferred Qualifications: Master’s degree (MBA, MA, MS) is highly desirable. 10+ years of overall work experience. Experience leading customer success, field service, implementation, or account management teams. Experience supporting medical devices, capital equipment, disposable products, or healthcare services in a field environment. Experience implementing customer programs, service workflows, or sustainability / product collection initiatives Experience using customer, operational, or program-performance data to manage service delivery and identify improvement opportunities. Recruiting, hiring, coaching, and talent development experience. Strong problem-solving, communication, relationship-building, and stakeholder management skills. Ability to read, analyze, and interpret documents such as purchase agreements, financial reports, professional journals, technical procedures, or governmental regulations. Experience preparing reports, presentations, and business correspondence, and effectively presenting information to customers and internal and external stakeholders. Knowledge of the hospital and healthcare environment, globally and/or within specific markets. Well-developed organizational, prioritization, and time-management skills. High computer proficiency, including Word, Excel, PowerPoint, and Outlook. For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required. Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. U.S. Work Authorization & Sponsorship At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment. ‌ Recruitment Fraud Alert We are aware of phishing scams targeting job seekers. Please keep the following in mind: Apply only through official Medtronic channels. All legitimate Medtronic recruiting communications come from approved Medtronic platforms and official @medtronic.com email addresses. 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