Los Angeles Senior Customer Engineer CA 90064

Job description

About the role A Senior Customer Engineer role responsible for providing technical support to customers, troubleshooting complex IT issues, managing escalations, coordinating technical teams, and ensuring high customer satisfaction. What you'll be doing • Partners with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. • Perform a complex range of technical work activities either remotely or at customer site to meet business and customer requirements. • Coordinate small teams delivering basic work packages in line with company process to meet business and customer requirements. • Provide Technical Leadership in own specific area of expertise. • Document and reports on work completed to ensure compliance with Company and Customer Procedures. • Contribute to the development of technical procedures and standards to meet business and customer requirements. • Escalate issues in line with company processes to ensure customer demands are met. • Able to communicate on complex issues to meet business and customer requirements to avoid escalations. • Evaluate escalations and resolve appropriately to ensure customer demands are met. • Provide customer service to internal and external customers to ensure consistent experience. • Ability to adapt quickly to dynamic team environments to maintain consistent effective contribution. • Identify own development needs in line with business objectives. • Acts as a role model for colleagues providing guidance around technical and behavioral competencies to ensure sharing of internal best practice. • Embrace and support Computacenter’s mission and core values. What you have • Legally eligible to work in the United States. • BA or equivalent technical school degree preferred or equivalent experience, industry certifications a plus. • 7 years’ experience in IT Service environment. • Works under general supervision. Uses discretion and has awareness of health and safety at work. • Demonstrates analytical and systematic approach to resolving complex problems and assignments. • Takes initiative in identifying and negotiating appropriate development opportunities. • Able to define and follow instructions and procedures • Demonstrates the ability to absorb and apply technical information. • Uses broad range of information systems, technology functions and applications in line with IT industry standards as appropriate to the role • Ideally certified in appropriate technologies to support business strategy. • Demonstrates an organized approach to work. • Demonstrates ability to engage and influence on complex issues at all levels both internally and customer facing. • Proven ability to work under pressure and to tight deadlines. • Routine administrative skills • Able to meet the physical requirements of the usual and customary methods of performing the job functions, including: a variety of standing, sitting, and walking throughout the day; lifting of up to 50 pounds. What you can expect There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind. About us Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us Nearest Major Market: Los Angeles Apply now » • Start applying with LinkedIn • Apply Now • Please wait... Find similar jobs: IT System Engineering DE • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. © 1996-2026 Computacenter (U.S.), Inc.