Senior Support Lead

Job description

Gen AI, AWS cloud infrastructure knowledge Senior BizOps Engineer (SRE-focused) - Job Description Overview: Real-Time Payments (RTP) Services is seeking a Senior BizOps Engineer with strong SRE and DevOps capabilities to accelerate Mastercard’s Business Operations transformation journey. Our vision is to build a world-class operational ecosystem grounded in automation, resiliency, and operational excellence, aligned with BizOps Golden Standards. In this role, you will be a key force in reducing toil through automation, improving production readiness, enhancing platform reliability, and ensuring seamless delivery of customer-centric, high-quality products. We are looking for innovators who are passionate about transforming traditional operations, shifting left, and enabling teams to build and run highly reliable systems. What You’ll Do (Responsibilities) · Lead the orchestration, build, and deployment of containerized environments, leveraging CI/CD pipelines and virtualization automation. · Collaborate with cross-functional engineering groups to ensure platform objectives and SLAs are consistently met. · Develop and execute quality-improvement plans for a portfolio of applications within the platform. · Ensure smooth integration of platform components with Mastercard’s broader ecosystem. · Drive adoption of industry-standard DevOps tools, methodologies, and best practices to elevate Business Operations capabilities. · Champion BizOps best practices and contribute to a scalable, sustainable support model. · Proactively identify operational risks, anticipate potential incidents, and communicate early to protect platform stability. · Enhance customer experience through proactive monitoring, self-healing capabilities, and efficient change management processes. · Align product and customer priorities with operational needs to support business growth. Key Focus Areas · Relentless automation to eliminate manual, labor-intensive processes. · Shift-left engagement during design and development to ensure “production-ready” delivery. · Development of highly available, self-healing systems supported by advanced observability. · Centralized communication and partnership across internal and external stakeholders. · Strong operational stewardship across the entire lifecycle of supported applications. Technical Expertise & Experience · Strong proficiency in CI/CD pipelines, automation, and modern deployment techniques using industry-standard tools. · Hands-on coding experience in Python or Java, and scripting with Ruby/Bash. · Working knowledge of supporting DevOps toolchains including Jenkins, Nexus/Artifactory, SonarQube. · Familiarity with the Atlassian suite (Bitbucket, Jira, Confluence). · Experience with configuration management and orchestration tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, XLR, Ansible, Chef/Habitat, or Puppet. · Implementing Infrastructure-as-Code and automation frameworks. · Demonstrated ability to design end-to-end CI/CD flows that deliver high-quality software to production with minimal manual intervention — including centralized configuration and unified pipelines across environments. · Proven experience in cloud architecture, design, and operations across Azure, AWS, or Google Cloud (will be ab added advantage) · Strong background in containerization and orchestration (Kubernetes, Docker). (will be ab added advantage) Key Responsibilities Gen AI, AWS cloud infrastructure knowledge Senior BizOps Engineer (SRE-focused) - Job Description Overview: Real-Time Payments (RTP) Services is seeking a Senior BizOps Engineer with strong SRE and DevOps capabilities to accelerate Mastercard’s Business Operations transformation journey. Our vision is to build a world-class operational ecosystem grounded in automation, resiliency, and operational excellence, aligned with BizOps Golden Standards. In this role, you will be a key force in reducing toil through automation, improving production readiness, enhancing platform reliability, and ensuring seamless delivery of customer-centric, high-quality products. We are looking for innovators who are passionate about transforming traditional operations, shifting left, and enabling teams to build and run highly reliable systems. What You’ll Do (Responsibilities) · Lead the orchestration, build, and deployment of containerized environments, leveraging CI/CD pipelines and virtualization automation. · Collaborate with cross-functional engineering groups to ensure platform objectives and SLAs are consistently met. · Develop and execute quality-improvement plans for a portfolio of applications within the platform. · Ensure smooth integration of platform components with Mastercard’s broader ecosystem. · Drive adoption of industry-standard DevOps tools, methodologies, and best practices to elevate Business Operations capabilities. · Champion BizOps best practices and contribute to a scalable, sustainable support model. · Proactively identify operational risks, anticipate potential incidents, and communicate early to protect platform stability. · Enhance customer experience through proactive monitoring, self-healing capabilities, and efficient change management processes. · Align product and customer priorities with operational needs to support business growth. Key Focus Areas · Relentless automation to eliminate manual, labor-intensive processes. · Shift-left engagement during design and development to ensure “production-ready” delivery. · Development of highly available, self-healing systems supported by advanced observability. · Centralized communication and partnership across internal and external stakeholders. · Strong operational stewardship across the entire lifecycle of supported applications. Technical Expertise & Experience · Strong proficiency in CI/CD pipelines, automation, and modern deployment techniques using industry-standard tools. · Hands-on coding experience in Python or Java, and scripting with Ruby/Bash. · Working knowledge of supporting DevOps toolchains including Jenkins, Nexus/Artifactory, SonarQube. · Familiarity with the Atlassian suite (Bitbucket, Jira, Confluence). · Experience with configuration management and orchestration tools such as Git/Bitbucket, Jenkins, Maven, Artifactory, XLR, Ansible, Chef/Habitat, or Puppet. · Implementing Infrastructure-as-Code and automation frameworks. · Demonstrated ability to design end-to-end CI/CD flows that deliver high-quality software to production with minimal manual intervention — including centralized configuration and unified pipelines across environments. · Proven experience in cloud architecture, design, and operations across Azure, AWS, or Google Cloud (will be ab added advantage) · Strong background in containerization and orchestration (Kubernetes, Docker). (will be ab added advantage) Skill Requirements Gen AI, AWS cloud infrastructure knowledge Senior BizOps Engineer (SRE-focused) - Job Description Overview: Real-Time Payments (RTP) Services is seeking a Senior BizOps Engineer with strong SRE and DevOps capabilities to accelerate Mastercard’s Business Operations transformation journey. Our vision is to build a world-class operational ecosystem grounded in automation, resiliency, and operational excellence, aligned with BizOps Golden Standards. In this role, you will be a key force in reducing toil through automation, improving production readiness, enhancing platform reliability, and ensuring seamless delivery of customer-centric, high-quality products. We are looking for innovators who are passionate about transforming traditional operations, shifting left, and enabling teams to build and run highly reliable systems. What You’ll Do (Responsibilities) · Lead the orchestration, build, and deployment of containerized environments, leveraging CI/CD pipelines and virtualization automation. · Collaborate with cross-functional engineering groups to ensure platform objectives and SLAs are consistently met. · Develop and execute