Track Manager Google Cloud Platform (GCP)

Job description

Google Workspace Collaboration Engineer (L3) with 9+ years of experience in enterprise collaboration, messaging, and productivity platforms including Google Workspace, Gmail, Google Drive/Apps, and Microsoft 365. Responsible for advanced administration, complex troubleshooting, platform optimization, email security, migrations, integrations, major incident resolution, automation, and operational governance of enterprise collaboration services. Key Responsibilities Lead administration and operational support of Google Workspace, including Gmail, Google Drive, Docs, Sheets, Slides, Groups, Calendar, and Shared Drives. Manage advanced user, group, license, permission, and collaboration configurations. Administer Google Workspace policies through the Admin Console and maintain enterprise collaboration standards. Troubleshoot complex email delivery, mail routing, Google Drive, file sharing, synchronization, and access issues. Manage and troubleshoot SMTP, DNS, SPF, DKIM, and DMARC configurations. Support Microsoft 365/Exchange Online collaboration and messaging services where applicable. Manage SSO, MFA, identity federation, directory synchronization, and access-control integrations. Lead platform changes, upgrades, migrations, and new feature deployments. Manage major incidents, perform Root Cause Analysis (RCA), and drive permanent corrective actions. Monitor service health, capacity, usage, security events, and platform performance. Support data retention, compliance, eDiscovery, and collaboration security requirements. Develop automation using scripting/APIs for repetitive administration and operational activities. Coordinate with Cybersecurity, IAM, Network, Service Desk, Microsoft/Google support, and other technical teams. Provide technical guidance and escalation support to L1/L2 teams. Maintain SOPs, runbooks, technical documentation, dashboards, and knowledge articles. Skill Requirements Strong hands-on expertise in Google Workspace Administration. Advanced experience with Gmail, Google Drive, Shared Drives, Google Groups, Calendar, and Google Workspace applications. Strong understanding of enterprise email and messaging technologies including SMTP, DNS, MX, SPF, DKIM, and DMARC. Experience with Microsoft 365, Exchange Online, and Outlook. Strong knowledge of SSO, SAML, MFA, identity federation, and directory integration. Experience with enterprise data sharing, access controls, retention, and compliance policies. Experience troubleshooting complex mail flow, collaboration, synchronization, and authentication issues. Knowledge of scripting, APIs, and automation, such as Google Workspace APIs, GAM, PowerShell, or equivalent. Strong knowledge of Incident, Problem, Change, Major Incident, and RCA processes. Familiarity with ServiceNow and ITIL-based service operations. Strong technical leadership, stakeholder management, vendor coordination, documentation, and communication skills. Other Requirements NA Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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