SME Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster

Job description

Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmware and hardware lifecycle Key Responsibilities • Lead linux administration, filesystem/LVM, CPU, memory, process, access and network troubleshooting. • Lead eSXi host, cluster, maintenance mode and virtual machine operational support. • Lead patching, firmware, certificates, provisioning, decommissioning and BCP/DR support. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • RHCSA/RHCE, VMware VCP or Red Hat OpenShift certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary Key Responsibilities Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmware and hardware lifecycle Key Responsibilities • Lead linux administration, filesystem/LVM, CPU, memory, process, access and network troubleshooting. • Lead eSXi host, cluster, maintenance mode and virtual machine operational support. • Lead patching, firmware, certificates, provisioning, decommissioning and BCP/DR support. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • RHCSA/RHCE, VMware VCP or Red Hat OpenShift certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary Skill Requirements Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmware and hardware lifecycle Key Responsibilities • Lead linux administration, filesystem/LVM, CPU, memory, process, access and network troubleshooting. • Lead eSXi host, cluster, maintenance mode and virtual machine operational support. • Lead patching, firmware, certificates, provisioning, decommissioning and BCP/DR support. • Act as the technical escalation point for complex and high-impact production issues. • Own root-cause analysis, permanent remediation, capacity, lifecycle and upgrade planning. • Review complex changes, technical risks, runbooks and operational standards. • Create automation using Python, Ansible, scripting or platform APIs and coach L2 engineers. Required Experience and Skills • 7-12 years of relevant enterprise engineering and production-support experience. • Deep expertise in the primary technology stack and strong cross-platform troubleshooting capability. • Strong incident, request, change, escalation and documentation discipline in a 24x7 environment. • Demonstrated experience leading major incidents, RCAs, upgrades or migrations, automation and technical mentoring. Tooling, Automation and Reliability • ServiceNow or equivalent ITSM, Jira, monitoring dashboards, operational runbooks and knowledge repositories. • Observability, alert correlation, capacity reporting and SLA/KPI-based operations. • Hands-on Python, Ansible and/or platform API automation with focus on toil reduction and reliability. Education and Certifications • Bachelor\'s degree in Engineering, Computer Science, Information Technology or equivalent practical experience. • RHCSA/RHCE, VMware VCP or Red Hat OpenShift certification preferred. Behavioural Competencies • Clear written and verbal communication. • Structured troubleshooting and ownership through closure. • Collaboration across technical, vendor and business teams. • Willingness to work from Bangalore in 24x7 rotational shifts, including weekends and holidays as required. Screening Guidance • Validate recent hands-on production support, not only implementation exposure. • Use scenario-based screening for troubleshooting, controlled change, escalation and communication. • Confirm practical depth in the primary Other Requirements Role Purpose Provide L3 engineering and escalation support for unix / virtualization engineer services based in Bangalore, with ownership of complex incidents, lifecycle, reliability, automation and technical governance. Technology Scope RHEL 7/8/9, VMware ESXi/vSphere, bare-metal compute, OpenShift Virtualization/CNV, server firmw