Kuala Lumpur Export Management, Global Overseas Delivery Service Manager

Job description

O bjectives of the Position • Manage export management operations supporting global overseas delivery services starting with EMEA and APAC • Manage team development and resource planning to management, to meet export management requirements • Manage internal business partner relationship and requirements – through collaboration, engagement and high service quality • Manage LSP service performance, provides input to service requirement and collaborate with LSP on issues, risks, business feedback and improvement for customer satisfaction • Responsible for risk management pertaining to team and service provider operations, including but not limited to access management, data protection, business continuity process and periodic risk management reviews • Drive knowledge management of service and ensure effective knowledge retention through structured review, update and process ownership M ain Areas of Responsibilities and Key Activities • Manages and leads the operational service delivery team of export management that performs supporting activities for processing & monitoring customer orders for exports from different business units in compliance with legal, country or customer regulations • Monitor daily operational performance and ensure timely resolution of shipment, documentation and issues. • Manage escalations, identify root causes and coordinate corrective actions with relevant stakeholders. • Manage performance and development of team based in Kuala Lumpur. Plans and organizes the resource requirements for the team. Ensures recruiting and development of talents, including team build up. • Ensure effective backup and business continuity arrangements. • Collaboration/management of projects/initiative to further develop and optimize service delivery processes taking responsibility for defined cross-sectional tasks. • Identifies and addresses the requirements of internal business partners (Export & Transport Management teams) and this way ensures a high level of service quality and acts as caretaker • Establishes active communication and builds strong collaboration with internal business partners taking ownership and responsibility for problem solving and to better understand business & customer needs and to deliver customer-oriented service • Manages LSP’s monitoring quality of services performance, identifies problems and addresses them to LSP’s to mitigate risks and to improve customer satisfaction. • Ownership of operational processes, initiatives and projects relevant to export management of overseas delivery service of GB • Develop and be responsible for establishment, adherence and adequate documentation of export management of overseas delivery service in line with knowledge management guidelines and direction • Represent and provide back-up to Senior Manager, and other managers of Global Operations Support in meetings, service dialogues, briefing, business events where assigned and relevant Job Requirements • Min. Degree in supply chain, business administration, international business • Min. 7 years of professional experience in logistics or supply chain management, preferably in logistics, transportation and international trade deliveries • Min. 3 years of experience in leadership or supervising operational team • Must have experience with SAP ERP and or S4 Hana in supply chain preferred • Strong customer and service orientation, proactive and able to provide solutions • High proficiency in verbal and written English • Strong communication and presentation skills • Has experience in virtual work, team management and international business liaisons Apply now A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. A unique total offer: you@BASF At BASF you get more than just compensation. Our total offer includes a wide range of elements you need to be your best in every stage of your life. That’s what we call you@BASF. Click here to learn more. About BASF Find out what BASF has to offer as an employer and why you should join our team. Your application Here you find anything you need to know about your application and the application process. Contact us You have questions about your application or on how to apply in Europe? The BASF Talent Acquisition Europe team is glad to assist you. Please note that we do not return paper applications including folders. Please submit copies only and no original documents. Kuala Lumpur, MYS BASF Asia-Pacific Service Centre Sdn. Bhd. Logistics & Supply Chain Management Permanent 146347 Logistics and Supply Chain Malaysia Hybrid • Credits • Data protection • Contact • Follow us • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. Copyright © BASF SE 2019