Sales and Customer Support Specialist

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world. This position reports to: Finance Manager __ Your role and responsibilities In this role, you will have the opportunity to support customers and the sales organization throughout the entire order lifecycle, ensuring efficient order management, issue resolution, and excellent customer service. Each day, you will coordinate with cross-functional stakeholders to ensure customer requests are handled accurately and on time. You will also showcase your expertise by contributing to customer satisfaction and supporting sales performance through proactive communication and operational excellence. The work model for the role is: #LI-Hybrid This role is contributing to the Motion Business Area in Italy, based in Sesto San Giovanni office. You will be mainly accountable for: Managing customer inquiries related to orders, deliveries, pricing, invoicing, and payment status, ensuring timely and accurate responses. Supporting the sales team with quotations, order entry, order management activities, customer documentation, and contract administration. Coordinating with Sales, Operations, Supply Chain, Logistics, and Finance teams to ensure smooth order fulfillment and effective resolution of customer requests and issues. Monitoring order progress, preparing and analyzing sales reports and forecasts, tracking performance indicators, and providing insights to support business decisions. Qualifications for the role You are highly skilled in customer service, order management, and sales support processes within a manufacturing, industrial, or B2B environment. You possess knowledge of ERP systems (SAP preferred), CRM tools, and Microsoft Office applications, particularly Excel. You are passionate about customer satisfaction, problem-solving, teamwork, and effective stakeholder management. Degree in Business Administration, Economics, Engineering, or other relevant disciplines. You are at ease communicating in Italian and English, both written and spoken. Experience in international environments and working with cross-functional teams is considered a strong advantage. Compensation Package As part of our commitment to transparency, we want to share the compensation details for this position: Applicable CBA: Metalmeccanico Minimum annual salary: €33.000 Variable Pay: Eligible for Company Productivity Bonus The offer will be tailored based on your role location, experience, skills and qualifications, internal market positioning and alignment with ABB internal standards. Benefits as per policy Flexible working hours, hybrid work options, and a strong focus on work-life integration and Wellbeing support for employees and their families Welfare plan with a wide range of personalized services Canteen or meal vouchers provided Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. Ready to make an impact? Apply today or visit https://www.abb.com to learn more about the impact of our solutions across the globe.