Customer Success Manager

Job description

LIFE AT UIPATH The people at UiPath believe in the transformative power of automation to change how the world works. We’re committed to creating category-leading enterprise software that unleashes that power. To make that happen, we need people who are curious, self-propelled, generous, and genuine. People who love being part of a fast-moving, fast-thinking growth company. And people who care—about each other, about UiPath, and about our larger purpose. Could that be you? YOUR MISSION UiPath is looking for a Customer Success Manager to be the strategic partner our largest Northern European customers rely on as they transition towards agentic AI and business orchestration. You'll guide each customer on their AI journey and own the post-sales relationship. You'll help their business functions find where AI agents and orchestration create real value, turn those opportunities into measurable business cases, and make sure the value is delivered and demonstrated to their executive sponsors. This role suits someone who has advised enterprise executives as a management or technology consultant, or who has run automation or transformation programs inside a large organisation. You're commercially sharp and focused on the customer. You work on your own initiative, you're comfortable in ambiguous situations, and you can deliver results through internal and external teams you don't manage directly. WHAT YOU'LL DO AT UIPATH - Trusted advisor: Build strong, multi-level relationships across the customer's business and IT leadership. Become their go-to advisor on agentic automation strategy, operating model and transformation priorities. - Executive engagement & QBRs: Prepare and run Quarterly Business Reviews with senior customer stakeholders (CIOs, CFOs, VPs of IT, Finance and Operations). Present value delivered, program health and the strategic roadmap in the language of business outcomes. - Thought leadership: Keep up with trends in AI, agentic automation and the customer's industry. Bring a point of view and fresh ideas to every customer conversation. - Adoption strategy & value delivery plan: Own each customer's success plan, from strategic objectives through roadmap, milestones and measurable outcomes. Keep it current as the program grows. - Operating model & change management: Advise customers on governance, CoE and operating-model design, and on the change management needed to scale automation across the enterprise. - Discovery & use-case identification: Design and orchestrate discovery workshops with business functions (Finance, Procurement, HR, Customer Service, Supply Chain, IT) to find high-value agentic and orchestration use cases. Help customers map their work end to end and see where agents, people and robots should work together. - Value engineering & ROI: Turn use cases into quantified business cases: cost, capacity, cycle time, quality, risk and revenue impact. Set baselines and KPIs with the customer, track realised value against plan, and become the expert on automation ROI in your accounts. - Retention & growth: You’re accountable for retention, consumption growth and expansion, co-owning renewal and upsell outcomes with Renewals Specialist and Account Executives. Turn proven value into the case for the next investment. - Program orchestration: Lead end-to-end delivery across UiPath Professional Services, Partners, Support, Sales and the customer's own teams. Make sure workstreams have clear owners and timelines and deliver on time. - Risk management & issue resolution: Spot adoption and relationship risks early, build mitigation plans and drive them to resolution. Escalate internally with clear asks when needed. WHAT YOU'LL BRING TO THE TEAM - 6+ years' experience in management or technology consulting, or in leading enterprise automation/transformation programs, ideally with some time in a customer success or client-facing role at a technology company - A proven ability to engage C-level and VP-level stakeholders with confidence, credibility and executive presence, including leading QBRs, steering committees or board-level updates - Hands-on experience running discovery or design-thinking workshops with business functions and turning the findings into prioritised roadmaps - Strong business-case and ROI skills: you can build a value model, defend the assumptions to a CFO, and track benefits through to realisation - Experience with automation, AI or process transformation programs; familiarity with RPA, AI agents, workflow orchestration or intelligent automation platforms is a strong plus - An AI-first way of working: you already use AI tools in your daily work - Understanding of enterprise operating models, governance and organisational change management - A self-starter mindset: autonomous, proactive and driven, with a strong sense of ownership and a bias for action - Strong customer focus: you measure success by the outcomes your customers achiev