Shop employee - FlixBus Shop Oriente (m/f/d)

Job description

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable. To strengthen our team in Portugal, we are looking for a motivated and driven Shop Employee (m/f/d) for our point of sale at the Lisbon Oriente bus station . You will support the day-to-day running of the shop, deliver high-quality service to our passengers, and help ensure smooth operations throughout your shift. This is a shift-based role, with shifts scheduled across the full week, including weekdays and weekends.  FlixBus Shop  is open every day from 7.30 to 20.30. This is a seasonal position from December 7th, 2026 to January 4th, 2027. About the Role • Provide high-quality service to passengers, including assistance with boarding, transfers, travel disruptions such as delays, and clear travel information in Portuguese and English • Manage ticket sales, provide after sale services, and daily cash handling in the Flix Shop • Manage reservations, cancellations and adjust bookings in case of delays or changes, communicating with passengers and partners when needed, handle unexpected situations with minimal impact • Support smooth station operations by coordinating with dispatchers and station teams during check-in and helping ensure correct luggage handling and passenger flow • Assist drivers with mobile apps and ticket control, and help resolve issues to meet FlixBus quality and safety standards • Inspect bus stops and surrounding infrastructure to ensure timetables, signage, and other elements meet FlixBus standards, coordinating updates or repairs when needed </u