Bath Workforce Operations Partner HR (12 Months FTC) GBR

Job description

About Servaada, a Wipro company: Servaada is Wipro UK entity, authorised by the Financial Conduct Authority (FCA), the UK financial services regulator, to undertake regulated activities on behalf of its clients, as an outsourced service provider. About the Role: Servaada, a Wipro company is looking for a Workforce Operations Partner preferably with experience in financial services sector. The Workforce Operations Partner role is central to managing daily HR operational activities with a focus on employee experience, stakeholder collaboration, and workforce initiatives across Servaada UK locations. This role requires expertise in employee relations, policy compliance, and change management to support a positive workplace culture and operational excellence. The Workforce Operations Partner will play a critical role in building healthy partnerships across teams, positively impacting stakeholders, driving workforce initiatives, and ensuring excellence in people engagement and operational delivery. Your Benefits: As a Workforce Operations Partner, you will receive a competitive salary, a generous benefits package and training & development in areas to help you improve. The is a fixed-term contract for 12 months, and an excellent opportunity to gain significant experience and make a meaningful impact within a dynamic team. Responsibilities:͏ If you thrive in a fast-paced environment, effortlessly meet tight deadlines, and possess strong attention to detail, you are the perfect fit for our team. As an excellent communicator, you will utilise your proficiency in Microsoft Office applications predominately Outlook. A positive attitude and a keen interest in the financial services industry will set you apart. While relevant experience or a Financial Services qualification would be advantageous, our comprehensive training ensures you have the tools to succeed. Case Management & Advisory Support • Serve as the primary point of contact for employee inquiries and escalations related to operational processes, ensuring prompt and effective resolution • Collaborate with relevant stakeholders to analyse issues and address root causes • Manage complex ER cases end-to-end, including disciplinary actions, grievances, performance issues, and long-term sickness cases. • Provide expert guidance to line managers on handling sensitive employee matters, ensuring compliance with employment law and internal policies. • Draft and review outcome letters, investigation summaries, and formal documentation for hearings or appeal. Policy Interpretation & Compliance • Interpret and apply HR policies consistently across teams, especially in high-volume, fast-paced contact centre settings • Ensure adherence to UK employment legislation and internal governance frameworks • Support legal teams with documentation and preparation for Employment Tribunal cases if needed Manager Coaching & Capability Building • Coach contact centre managers on ER best practices to build confidence and consistency in handling people matters • Conduct training sessions for employees and managers on HR policies and processes, review account-specific floor policies, and recommend or implement necessary changes • Deliver training sessions or briefings on topics such as conflict resolution, absence management, and performance improvement plan Employee Experience & Engagement • Act as a point of contact for employee concerns, helping to resolve issues informally where possible. • Support initiatives that enhance employee satisfaction, reduce attrition, and promote a positive workplace culture. • Support with cyclical HR processes such as performance cycle, feedback surveys, etc • Support the employee forum working and proceeding. Data-Driven Insights & Reporting • Track ER case metrics (e.g. case volumes, resolution times, outcomes) to identify trends and areas for improvement. • Contribute to workforce planning and policy updates based on ER data and feedback loops. • Maintain thorough documentation and provide required data for audits and litigation processes as needed. • Publish monthly dashboards to track operational metrics and highlight key trend. Change Management & Organisational Transition • Support ER aspects of organisational changes such as restructures, TUPE transfers, or mergers • Collaborate with HRBPs and legal teams to ensure smooth transitions and mitigate risk Stakeholder Collaboration • Partner with HR Shared Services, Talent, Legal, and Compliance teams to ensure aligned and effective ER delivery and queries pertaining to payroll, claims reimbursements, benefits etc • Engage with employee networks and ERGs to support inclusion and wellbeing efforts ͏Essential Skills: • Bachelor’s degree in human resources, Employment Law, Business Administration, Psychology, or a related field. • Good attention to detail. • Excellent interpersonal and communication skills. • The ability to process data in Excel. • Ownership and accountability. • Excellent drive with ability to work unsupervised and under own initiative. • Ability to work well under pressure and to tight deadlines. Desirable Skills: • Advanced knowledge of MS Office including Word and Excel. • Industry recognised qualifications, A CIPD qualification is highly desirable. ͏ Personal Attributes: • Highly organised with the ability to manage multiple tasks and deadlines effectively. • Strong attention to detail, ensuring accuracy in all client documentation and communications. • Proactive and self‑motivated, able to anticipate needs and take initiative without constant direction. • Resilient and adaptable, able to remain calm and composed when handling competing priorities. • Team-oriented, contributing positively to collaborative working environments. • Problem-solving attitude, able to identify issues quickly and offer practical solutions. Application of Individual Conduct Rules: Standard of conduct is reasonable under all circumstances relating to • Must act with integrity • Must act with due skill, care and diligence • Must be open and cooperative with the FCA and other regulators • Must pay due regard to the interests of customers and treat them fairly • Must observe proper standards of market conduct • Must act to deliver good outcomes for retail customers Equal Opportunities: Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome. • Apply Now • Start applying with LinkedIn • Please wait... Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news ">Register > Join Us Explore open roles that match your interests and skills ">Search Jobs > If you encounter any suspicious mail, advertisements, or persons who offer jobs at Wipro, please email us at helpdesk.recruitment@wipro.com . Do not email your resume to this ID as it is not monitored for resumes and career applications. Any complaints or concerns regarding unethical/unfair hiring practices should be directed to our Ombuds Group at ombuds.person@wipro.com . We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law. Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. 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