Fraud & Dispute Specialist

Job description

Calling all innovators – find your future at Fiserv. We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Fraud & Dispute Specialist About your role: As a Fraud & Dispute Specialist, you will support card portfolio chargeback programs for debit, credit and prepaid products. You will work with clients, cardholders and internal teams to investigate dispute claims, evaluate processing options and determine the appropriate path to resolution. Your work helps protect client trust, support regulatory timelines and create consistent experiences for cardholders. What you'll do: Investigate, evaluate and process cardholder disputes and chargebacks across debit, credit and prepaid card portfolios. Contact cardholders through inbound and outbound calls to gather information, review potential fraud and support claim resolution. Apply compliance, verification, network and client procedures when processing cardholder information and dispute documentation. Monitor systems to identify potential fraudulent card activity and document findings in client-specific platforms. Track case activity against regulatory and client-defined timeframes, including cardholder, card, transaction and case information. Respond to inquiries from internal and external stakeholders regarding chargeback requirements, system processing, dispute lifecycle status and data entry. Responsibilities listed are not intended to be all-inclusive and may be modified as necessary. Experience you'll need to have: 3+ years of experience in financial services, fraud operations, dispute processing or customer service supporting transaction-based claims. 3+ years of experience reviewing customer or cardholder information, documenting case activity and resolving inquiries within established procedures. 3+ years of experience using case management systems, card processing systems or similar platforms to enter, track and update claim information. 3+ years of experience using Microsoft 365 tools, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive or SharePoint, for communication, documentation and workflow tracking. Bachelor's degree or higher in Business, Finance, Criminal Justice or a related field or equivalent combination of education, related experience and/or military experience. Experience that would be great to have: Experience applying Regulation E or Regulation Z requirements in financial services operations. Experience working with Visa or Mastercard operating regulations. Experience supporting electronic funds transfer dispute or fraud claims. Experience typing at least 40 words per minute while entering accurate customer, transaction or case information. How you'll work: This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity. This role requires use of a computer and audio equipment. You will work an assigned schedule of first shift, to be determined. This role requires flexibility to work overtime, including weekends and holidays. Sponsorship: You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role. Benefits at Fiserv: Fuel Your Life program to support your physical, financial, social, and emotional well-being. Paid holidays and generous time away policies. No-cost mental health support through Employee Assistance Programs. Living Proof program to recognize your peers’ extra effort with points redeemable for rewards. Eight Employee Resource Groups to foster a collaborative culture and expand your network. Unparalleled professional growth with training, development, and internal mobility opportunities. Medical, dental, vision, life, and disability insurance options available from day one. Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan. Tuition assistance and reimbursement program. Paid parental and military leave. This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington. It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran. Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate. Thank you for considering employment with Fiserv.  Please: Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable). Our commitment to Equal Opportunity: Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information. Note to agencies: Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions. Warning about fake job posts: Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.