Associate Director, Commercialization BI&T Product Manager Patient Support Platforms

Job description

At Bristol Myers Squibb, our employees often ask, “Who are you working for?”—a question that fuels collaboration, accountability, and urgency in our work. Our purpose-driven culture inspires us to discover, develop, and deliver innovative medicines to prevail over serious diseases. We offer uniquely interesting and meaningful work, opportunities for growth, and a supportive environment that values inclusion, wellbeing, flexibility, and comprehensive benefits. This is work that transforms the lives of patients, and the careers of those who do it. Position Summary: The Associate Director serves as the technology product lead for patient engagement and Patient CRM / Case Management capabilities across applicable therapeutic areas. The role is accountable for product strategy, multi-year roadmaps, delivery, adoption, and lifecycle performance of secure, compliant, and scalable platforms supporting Patient Access and Support Services and field reimbursement teams.  This role will also act as a forward deployed engineer in the patient space. The successful candidate will lead multidisciplinary teams through influence across business, technology, data, and external partners; establish reusable enterprise capabilities; resolve complex issues with limited direction; and translate patient access, support, and business priorities into measurable technology outcomes.  Candidate must possess a strong technical background. Key Responsibilities: Product, Platform and Experience Leadership: Own the product vision, multi-year roadmap, investment priorities, and lifecycle outcomes for patient engagement and Patient CRM / Case Management capabilities. Lead cross-functional teams and partners from discovery through delivery, adoption, operations, and retirement. Establish governance, decision rights, release priorities, service expectations, and measures of business value and platform performance. Form and lead multidisciplinary product teams across product management, architecture, engineering, data, AI, user experience, testing, release management, and operations. Lead platform and partner evaluations, implementation planning, contracting inputs, and third-party performance management. Patient Support Program and Commercialization Leadership: Apply US pharmaceutical patient-support experience across enrollment, consent, access, affordability, communications, hub interactions, and field reimbursement workflows. Partner with therapeutic-area teams to enable launches, program changes, migrations, and partner transitions. Translate patient access and support priorities into reusable capabilities and measurable business outcomes. Anticipate launch, line-extension, program-migration, partner-transition, and field-model impacts and translate them into technology plans. Ensure technology designs reflect practical patient access and support needs across patients, care partners, field reimbursement teams, hubs, and program partners. Data Platforms, Analytics and AI: Prioritize and lead responsible AI and automation capabilities within the patient-support product portfolio, supported by appropriate data readiness, human oversight, testing, monitoring, and value realization. Drive interoperability across CRM/case management, hub, digital, consent, identity, copay, claims, field, and enterprise data environments. Support governance for data quality, metadata, access, retention, and downstream use of sensitive program data. Monitor portfolio demand, capacity, and dependency management to align resources and delivery commitments with approved priorities and investment decisions. Architecture, Integrations and Operational Excellence: Provide direction for solution decisions across CRM/case management, cloud data platforms, APIs, integration middleware, digital channels, reporting, identity, access, and consent. Ensure solutions meet privacy, security, compliance, accessibility, resilience, performance, auditability, and maintainability requirements. Own release and operational readiness, service performance, issue resolution, root-cause analysis, and corrective actions. Define reusable integration patterns for internal platforms and external partners, including ownership, monitoring, reconciliation, support, and change control. Ensure architecture, data flows, interfaces, access models, validation evidence, and operational documentation are current, fit for purpose, and aligned with applicable governance requirements. Leadership and Business Management: Influence cross-functional decisions and communicate priorities, risks, dependencies, and recommended actions to leaders. Develop options for highly complex problems, recommend a course of action, and resolve issues within the role’s scope. Hold teams and partners accountable for results while balancing delivery, platform health, simplification, reuse, investment, and total cost of ownership. Provide clear executive communication on business value, delivery health, trade-offs, investment needs, and outcomes. Establish portfolio governance and provide executive-level visibility into delivery performance, risks, dependencies, investment needs, and required decisions. Qualifications & Experience: Required Qualifications: Bachelor’s degree in information technology, computer science, engineering, data, business, life sciences, or a related discipline. Typically, 8 or more years of progressive experience in digital technology, product management, solution delivery, data, engineering, or architecture, including leadership of complex, cross-functional initiatives. Direct experience supporting US pharmaceutical patient-support or patient-services programs and translating business priorities into technology roadmaps and outcomes. Demonstrated experience defining product roadmaps, prioritizing investments, leading product or platform teams, and measuring adoption, platform performance, and business outcomes from strategy through production operations. Experience leading enterprise CRM, case-management, patient-engagement, or comparable regulated digital platforms, with working knowledge of cloud data, analytics, APIs, systems integration, and external partner interfaces. Working knowledge of AI/ML and generative AI delivery, including use-case framing, data readiness, human oversight, testing, monitoring, and responsible-AI controls. Understanding of privacy, security, compliance, and data-governance requirements for PII/PHI in regulated environments. Demonstrated ability to influence across organizational boundaries, resolve complex problems with limited direction, communicate with executives, and hold teams and partners accountable for results. Preferred Qualifications: Advanced degree or relevant product, agile, cloud, data, architecture, project-management, or AI certification. Experience with patient CRM/case management, hub platforms, affordability, digital enrollment, consent and preference management, patient communications, field reimbursement tools, and patient analytics. Experience creating reusable capabilities across brands or therapeutic areas and leading large-scale platform migrations or third-party transitions. We hire for skills and capabilities, not just credentials – if this role excites you, but doesn’t perfectly match your resume, we encourage you to apply anyway. Compensation Overview: Princeton - NJ - US: $166,600 - $201,880 The starting pay range(s) listed above is for full-time employees (FTE). You may also be eligible for additional discretionary incentive cash and stock opportunities. We determine starting pay thoughtfully – carefully considering the nature of the role, required skills, work location, schedule and the knowledge and experience you bring. Final compensation is guided by pay equity principles and applicable employment laws. Compensation programs are reviewed on an ongoing basis and may be adjusted over time to reflect evolving market factors, and individual, team or Company performa