Product Operations Manager, Maritime

Job description

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century’s most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril’s family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years. Relocation to Quincy, MA is provided. Please do not apply if you're unable to be on-site in Quincy, MA. ABOUT THE TEAM The Maritime team at Anduril builds autonomous undersea and surface vehicles and seabed sensors. Based in Quincy, the team takes products like Dive-LD, Copperhead and Seabed Sentry from concept to fielded systems, and builds them in growing numbers each year. As part of this team, you will build the Product Operations function within a larger deployment and sustainment group, working closely with engineering, production, quality, program management and field operations to keep these systems reliable in the field. ABOUT THE ROLE As the Product Operations Manager for Undersea Reconnaissance & Strike in Quincy, you will build and run the function that keeps a growing family of undersea vehicles and sensors reliable and mission-ready. These systems are operated in the field by Anduril deployed teams and customer crews around the world, and they carry third-party payloads and batteries. Today, field issues reach the team through many channels. You will turn that into one intake and triage path, get field teams back in operation quickly, and make sure permanent fixes land through the engineering, product support, reliability and quality teams who own them. Most fleet incidents are software-driven and are diagnosed from logs, telemetry and the command line, so this role needs a leader who can dig into a problem personally as well as lead the people who do. If you are passionate about cutting-edge technology, advancing national security, and delivering best-in-class operational support, Anduril invites you to join the team. WHAT YOU'LL DO • Build the Front Door. Stand up one intake and triage process for field issues across Dive-LD, Copperhead, Seabed Sentry and future products, so every report is captured, prioritized and tracked to closure. • Lead Product Operations. Lead and mentor the Product Operations Technical Specialist and future team members, and set the standard for how incidents are triaged, diagnosed and resolved. • Keep Deployed Teams Operating. Own high-priority incidents from first report to closure. Identify interim workarounds that keep deployed teams and operators running, and keep field teams, customers and internal stakeholders informed until the issue is closed. • Diagnose Across the System. Dig into service logs, telemetry, dashboards and system state yourself to isolate faults across vehicle software, payloads, batteries, networking and hardware. • Work Across Teams. Coordinate across engineering, production, product support, reliability, quality, field operations and program management, teams that sit in different organizations and locations, to keep every issue moving and every owner clear. • Drive Fixes to Closure. Turn field data into clear failure reports and nonconformances, and hand them to the product support, reliability and quality engineers who own root cause and supplier corrective action. Track each fix to closure and confirm it worked in the field. • Find Repeat Failures. Trend failures across hulls and product lines, rank failure modes by fleet impact and cost, and push the highest-impact fixes into design and production. • Scale the Playbook. Build runbooks, diagnostic tooling and data-capture practices, including log retention and collection, that keep support demand growing slower than the fleet as production ramps. • Prepare New Products for the Field. Work with engineering before new products and variants field to set up issue reporting, log capture and support processes, so each one enters serv