Inbound Sales Representative

Job description

💼 Inbound Sales Representative 📍Milano, on-site Ready to take the next step in your sales career with one of Europe’s leading fintech scale-ups? Join our inbound sales team in Milan , where you’ll turn warm leads into customers — and make sure those customers successfully get started with SumUp. At SumUp , we believe small businesses are the heart of the economy. That’s why we build intuitive, affordable tools that make running a business simpler. With millions of businesses using SumUp across Europe and beyond, we’re helping merchants get paid, manage their businesses and grow. As an Inbound Sales Representative , you’ll own the customer journey from the first conversation through to closing the deal and successful activation. You’ll use a consultative approach to understand each merchant’s needs, recommend the right SumUp solutions, and make sure they get up and running. 🎯 What You’ll Do • Convert inbound leads into customers by understanding merchant needs, running engaging product conversations and closing deals through phone and video call. • Own customer activation after the sale , ensuring your impact goes beyond closing the deal: true sales success comes from activating merchants and driving the adoption and usage of SumUp solutions. • Manage your pipeline and performance , using Salesforce and data to prioritise opportunities, follow up effectively and continuously improve conversion and activation. • Build strong customer relationships and work closely with Acquisition, Onboarding and Operations to create a smooth journey from lead to active customer. • Share customer insights and requirements to help improve our sales and activation motion. 👀 You’ll Be a Great Fit If You • Have experience in sales, account management, or a similar commercial/customer-facing role , with a track record of delivering measurable results. • Are confident building relationships, understanding customer needs and influencing buying decisions — including closing commercial conversations. • Are organised and comfortable managing multiple customers or opportunities while taking ownership of your results. • Are commercially minded and understand that winning the customer is only the first step — successful activation matters too . • Are comfortable working with CRM systems and data, and thrive in a fast-paced environment where you’re expected to take ownership. • Are fluent in Italian and English . 🌟 Why you should join SumUp 🌎 Opportunity to work with a truly global, multicultural team from our inspiring Milan location. This involves an office-first setup 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced 📚 A dedicated annual L&D budget of €2000 for your individual development, which can be used to attend conferences and/or advance your career through further education 🏖 Generous time off: enjoy 22 days of annual paid leave, 32 hours of Ex Festività (Personal Hours), plus public holidays and special leave days 💼 Financial security: corporate pension contributions that support your long-term future ❤ Well-being support: access our mental health Employee Assistance Programme for guidance and care when you need it 🌴 Break4me: 1-month sabbatical after 3 years of service 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team 🤔 About SumUp Be empowered to do more that matters. At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment