Domain Architect Capacity Management, ServiceNow

Job description

The Platform Analyst – Integration Catalog (SME) will drive the deployment, adoption and ongoing effectiveness of the integration catalog. The role treats the catalog as a core governance and visibility tool. It works closely with Integration Owners and Integration Stewards so that integration data is accurate, complete and maintained. That data should be actively used for decision-making and operational excellence. Key Responsibilities Adoption & Enablement • Promote and drive adoption of the integration catalog program across business units. Build stakeholder engagement and buy-in. • Lead workshops and deliver training and guidance to business and technical teams. Cover catalog functionality, integration documentation and best practices. Data Quality & Governance • Work with Integration Owners to identify, define and capture integration data and other key data assets in the catalog. • Hand over ongoing documentation responsibilities to the Integration Stewards. • Work with stakeholders to keep catalog data accurate, complete, up to date and aligned with governance standards. • Establish, monitor and improve KPIs such as completeness, adoption and portfolio health. Reporting & Insights • Provide executive-ready metrics and dashboards on usage, data quality and metadata completeness. Stakeholder & Operational Support • Partner with the data governance team on catalog processes, metadata standards and compliance requirements. • Manage relationships with business and integration partners, platform teams and department leadership. • Oversee licenses, support tickets, enhancements and the backlog. • Act as the primary point of contact for data catalog inquiries. Support catalog users with troubleshooting, job aids and FAQs. Skill Requirements Integration catalog tools: hands-on experience with data or integration catalog platforms (for example Collibra, Alation, Informatica or similar). This is my suggestion, as the SOW doesn\'t name a tool. • Integration knowledge: solid understanding of enterprise integration concepts. These include APIs, middleware, ESB/iPaaS, interfaces and application integration landscapes. • Data governance: knowledge of metadata management, data governance frameworks, data stewardship and data quality practices. • Reporting and analytics: ability to build KPIs and executive dashboards in tools such as Power BI or Excel, and to draw insights from them. • Training and facilitation: proven ability to run workshops, deliver training and write job aids and FAQs. • Stakeholder management: strong communication and influencing skills with business, technical and leadership audiences. • Operations: experience with ticket management, backlog and enhancement management, and license oversight. • Soft skills: analytical, detail-oriented, proactive and able to work independently as an SME. Other Requirements Experience: 6–10 years in integration, data governance or platform analyst roles, with at least 2–3 years on a data or integration catalog program • Education: bachelor\'s degree in Information Technology, Computer Science or a related field. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. 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