Senior Technical Architect

Job description

"Role Summary We are looking for a hands on Lead ServiceNow Developer to build and enhance capabilities on the Customer Success Platform (CSP). This role focuses on developing scalable, configurable solutions that support customer lifecycle management, success insights, and cross system integrations. You will independently own features and collaborate closely with product managers, architects, and customer facing teams. ________________________________________ What You’ll Do • Design, develop, and maintain custom CSP applications and workflows on the ServiceNow platform • Build reusable components using UIB(Seismic)/Lit for customer success use cases • Implement client side and server side logic using JavaScript, Glide APIs, Script • Develop and enhance customer lifecycle workflows (onboarding, adoption, renewal, success planning) • Integrate CSP with external systems using REST APIs, web services, and event based patterns • Work with product managers to translate CSP requirements into scalable technical solutions • Participate in Agile/Scrum delivery, code reviews, and release activities • Troubleshoot production issues and continuously improve performance and reliability • Partner with architects and senior engineers on design and platform best practices Key Responsibilities 6–9 years of hands on development experience, with strong ServiceNow platform expertise • Proficiency in JavaScript, ServiceNow scripting, and core platform APIs • Experience building solutions using Litjs/UI Builder/React/Angular • Strong understanding of data models, workflows, ACLs, and security • Experience with REST integrations and multi system data flows • Understanding of modern UI frameworks (Angular / React is a plus) • Ability to independently own and deliver features end to end • Strong problem solving and communication skills" Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. 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