Senior Technical Lead

Job description

Human Resource Business Process Consultant – ServiceNow HRSD Position Summary: We are seeking an experienced Human Resource Business Process Consultant with deep knowledge of HR operations and ServiceNow HR Service Delivery (HRSD). In this role, you will partner with clients and internal teams to analyze, design, and implement optimized HR processes using the ServiceNow platform. You’ll serve as the bridge between HR functional teams and technical developers, ensuring solutions are aligned with HR best practices, compliance requirements, and user experience expectations. Key Responsibilities: • Lead client workshops to gather HR requirements, pain points, and objectives. • Analyze current-state HR processes (e.g., onboarding, offboarding, leave, employee relations, HR case management) and define future-state solutions using ServiceNow HRSD. • Design and document business process flows, service catalogs, knowledge articles, and case templates. • Map business requirements to HRSD capabilities including: o Case and Knowledge Management o Employee Service Center o Lifecycle Events o Document Management o Universal Request o Employee Journey Management (if applicable) • Collaborate with ServiceNow developers to translate functional requirements into user stories and test cases. • Guide configuration decisions (e.g., topic/category design, lifecycle events, COEs). • Support user acceptance testing (UAT) and change management for HR users. • Provide thought leadership on HR shared services, employee experience, and digital HR transformation. • Stay up to date on HR compliance standards (e.g., HIPAA, GDPR) and how they affect solution design. • Drive platform adoption through stakeholder education, enablement, and process documentation. Required Qualifications: • Bachelor’s degree in Human Resources, Business, Information Systems, or related field. • 8+ years of HR experience, with strong knowledge of HR service delivery models. • 5+ years of experience implementing or working with ServiceNow HRSD. • Strong understanding of: o HR Case Management o HR Knowledge Management o Lifecycle Events o HR data privacy and compliance • Proven experience in HR process design, optimization, and change enablement. • Excellent communication, facilitation, and stakeholder engagement skills. • Ability to translate business needs into structured user stories or functional specifications. Key Responsibilities ServiceNow HRSD Implementation Specialist certification. • Experience working in a consulting or HR transformation environment. • Familiarity with Agile/Scrum methodologies and ServiceNow implementation approaches. • Experience with integrations between ServiceNow and HCM systems (e.g., Workday, SuccessFactors). • Exposure to global HR operations and multilingual/multi-region HR service delivery. Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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