Senior Process Associate Voice

Job description

• To validate candidate’s records uploaded under “check-in” process • To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again • To supervise candidates during the testing session using video streaming and a remote administration console. • To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. • To make sure that the candidates are following all testing policies and are not risking exam security. • Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case • Implementing feedback given during monitoring sessions by PICs / Team Leads • Appropriate documentation on client CRM • Ensuring data security - proprietary data of customers • Meeting SLAs & maintaining Quality Standards Key Responsibilities • To validate candidate’s records uploaded under “check-in” process • To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again • To supervise candidates during the testing session using video streaming and a remote administration console. • To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. • To make sure that the candidates are following all testing policies and are not risking exam security. • Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case • Implementing feedback given during monitoring sessions by PICs / Team Leads • Appropriate documentation on client CRM • Ensuring data security - proprietary data of customers • Meeting SLAs & maintaining Quality Standards Skill Requirements • To validate candidate’s records uploaded under “check-in” process • To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again • To supervise candidates during the testing session using video streaming and a remote administration console. • To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. • To make sure that the candidates are following all testing policies and are not risking exam security. • Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case • Implementing feedback given during monitoring sessions by PICs / Team Leads • Appropriate documentation on client CRM • Ensuring data security - proprietary data of customers • Meeting SLAs & maintaining Quality Standards Other Requirements • To validate candidate’s records uploaded under “check-in” process • To give directions to the candidates at the time of greeting like to adjust their workspace or asking candidates to take the photographs again • To supervise candidates during the testing session using video streaming and a remote administration console. • To monitor for any suspicious or noteworthy activity, and communicate with candidates if needed. • To make sure that the candidates are following all testing policies and are not risking exam security. • Responsible for assisting candidates with technical issues and reporting candidate incidents to the Program Coordinator team via Case • Implementing feedback given during monitoring sessions by PICs / Team Leads • Appropriate documentation on client CRM • Ensuring data security - proprietary data of customers • Meeting SLAs & maintaining Quality Standards Maximum Salary (US): 16.00 Minimum Salary (US): 14.00 Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. 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