Program Director

Job description

Role Overview We are looking for a Service Transformation Manager to lead large‑scale IT service and operating model transformation for enterprise customers. The role will manage a complex application landscape spanning SAP S/4HANA, Salesforce, SharePoint Online, and Microsoft Power Platform , with accountability across service delivery, transformation execution, and customer outcomes . This is a client‑facing leadership role, acting as a trusted advisor while driving service excellence, modernization, and continuous improvement. Key Responsibilities Key Responsibilities • Lead end‑to‑end service transformation initiatives across ERP, CRM, and Microsoft platforms • Own customer engagement, governance, and executive stakeholder management • Drive transition from project delivery to steady‑state managed services • Define and execute service roadmaps , operating models, and improvement plans • Oversee service delivery across: • SAP S/4HANA (AMS, enhancements, integrations) • Salesforce (Sales/Service Cloud programs) • SharePoint Online & Microsoft Power Platform (Power Apps, Power Automate, Power BI) • Ensure financial governance including budgeting, forecasting, and cost optimization • Lead change management, adoption, and service stabilization post go‑live • Collaborate with global delivery teams and multi‑vendor ecosystems Required Skills & Experience • Strong experience in IT service delivery, transformation, or program leadership • Proven exposure to SAP S/4HANA transformation and/or application managed services • Experience delivering or managing Salesforce enterprise programs • Hands‑on understanding of Microsoft 365, SharePoint Online, and Power Platform • Strong knowledge of ITIL‑based service management, SLAs, and governance models • Excellent client communication, executive presentation, and negotiation skills • Ability to manage large, distributed delivery teams and multiple stakeholders Qualifications • Bachelor’s or Master’s degree in IT, Engineering, or Business • ITIL / PMP / SAFe or equivalent certifications preferred • SAP, Salesforce, or Microsoft certifications are an advantage Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. 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