Technical Lead

Job description

• Minimum 5+ years of experience working on the ServiceNow platform, with a strong focus on AI-driven solutions and platform capabilities. • Hands-on experience with ServiceNow AI features, including Now Assist, Agentic Workflows and AI Control Tower. • Solid understanding of Now Assist Virtual Agent frameworks and conversational experiences within ServiceNow. • Strong exposure to Digital Transformation and Automation initiatives using ServiceNow AI and workflow capabilities. • Experience designing and implementing integrations with ServiceNow (REST/API-based, platform connectors or AI ecosystem tools). • Practical working knowledge of Flow Designer and AI-enabled workflow orchestration. • Ability to design AI-first solutions leveraging ServiceNow platform features rather than custom scripting. • Strong collaboration and communication skills for working with product, business and customer stakeholders • Experience with Moveworks (implementation, integration or coexistence with ServiceNow AI) is a strong added advantage. • • Design, configure, and deliver AI-driven solutions on the ServiceNow platform • Implement AI use cases using Now Assist, NASK, AI agents, Agentic Workflows and Virtual Agent • Contribute to solution architecture for enterprise-scale ServiceNow AI initiatives • Collaborate with functional consultants and architects to translate requirements into AI-enabled workflows • Support multiple ServiceNow AI implementations across customers or programs • Actively participate in demos, proof-of-value builds, and customer walkthroughs Key Responsibilities • Configure AI-enabled workflows and intelligent automation • Build and enhance Virtual Agent experiences aligned to business use cases • Support integration of ServiceNow AI solutions with enterprise systems and tools • Assist in developing demos and solution artifacts showcasing AI capabilities internally as a part of AI R&D team • Stay current with ServiceNow AI features and recommend platform-based enhancements • Provide technical support and guidance during AI solution rollout and adoption Skill Requirements • Experience in delivering solutions in Agile delivery environments, working closely with product owners and functional consultants • Familiarity with AI adoption patterns, automation maturity models, or enterprise GenAI rollout approaches within ServiceNow • Exposure to AI governance concepts such as adoption, usage monitoring or value realization. • ServiceNow certifications such as CSA, CIS, Now Assist with exposure to AI or automation-focused implementations mandatory • Experience collaborating in customer-facing projects, including solution walk-throughs and product demos. Other Requirements • Architecture and delivery of AI-powered solutions on the ServiceNow platform. • Strong ability to translate high-level business and functional requirements into working AI-enabled solutions on the ServiceNow platform • Experience contributing to end-to-end AI solution delivery, from build and configuration through testing and rollout • Understanding of how Virtual Agent, intelligent workflows and integrations work together to create seamless AI-powered service experiences • Ownership mindset with a focus on solution quality, scalability and platform best practices • Ability to support demos, proof-of-value use cases and storytelling by showcasing AI capabilities in action Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. 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