Track Manager IAM Operations

Job description

This role ensures the effective management of identity and privileged access operations using CyberArk PAM solutions. The individual oversees large-scale operational activities, drives continuous improvement initiatives, and leads teams to deliver reliable and secure identity management services, directly impacting client satisfaction and compliance within the organization. Key Responsibilities 1. Oversee CyberArk PAM (Vault, PVWA, CPM, PSM) operations by implementing advanced monitoring, incident response, and maintenance strategies to ensure platform stability, security, and compliance. 2. Lead identity management operations by defining and optimizing workflows, automating account provisioning/deprovisioning, and enforcing privileged access policies using CyberArk tools. 3. Drive continuous improvement initiatives by analyzing operational metrics, identifying areas for process automation, and integrating new CyberArk features and best practices to enhance service delivery. 4. Manage client relationships by interpreting complex requirements, providing expert-level solutions, and ensuring operational teams consistently meet or exceed SLAs and compliance standards. 5. Mentor and empower support teams by sharing expertise in CyberArk PAM operations, conducting advanced troubleshooting, and delivering targeted training to elevate technical capabilities. 6. Champion innovation in IAM operations by evaluating emerging CyberArk features and industry trends, proposing enhancements, and leading proof-of-concept initiatives to strengthen the organization’s security posture. Skill Requirements 1. Excellent Ability To Manage Identity Management Operations, Including Privileged Account Lifecycle, Policy Enforcement, And Automation. 2. Strong Expertise In Monitoring, Incident Response, And Troubleshooting Within Cyberark Environments. 3. Advanced Proficiency In Process Optimization, Workflow Automation, And Continuous Improvement Methodologies. 4. Excellent Communication And Leadership Skills For Mentoring Teams And Managing Client Expectations. 5. Solid Understanding Of Security Compliance Frameworks Relevant To Iam And Pam. Other Requirements 1. CyberArk Certified Delivery Engineer (CCDE) or CyberArk Guardian certification is highly recommended. 2. Optional: CISSP or CISM certification is valuable for broader security management Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. Copyright © 2026 HCL Technologies Limited Cookie Consent Manager When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. Because we respect your right to privacy, you can choose not to allow some types of cookies. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer. 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