Sr Subject Matter Expert (Support&Ops)

Job description

About the Role We are seeking a Technical Project Manager to govern 5G Standalone (5G SA) operations under Core Network Operations Governance. The role primarily manages live-service stability, lifecycle upgrades, capacity, resilience, incidents, automation, security, operational risk, and vendor performance. It also supports delivery activities related to operational requirements, readiness, acceptance, and handover. The successful candidate will combine strong operations program management with practical 5G Core knowledge. This is not a purely delivery-focused or administrative role . You will own governance and improvement across a live 5G SA environment. During delivery, you will represent operational needs and review readiness, monitoring, support, deployment, rollback, and handover plans. After handover, you will drive service assurance, stabilization, lifecycle management, and continuous improvement. Key Responsibilities Key Responsibilities Operations Program Coordination • Lead 5G SA operational initiatives across internal teams and vendors, with delivery-phase involvement where operational readiness is required. • Maintain plans, dependencies, risks, decisions, actions, milestones, and improvement benefits. • Identify service risks, recurring incidents, capacity constraints, and resource conflicts; drive mitigation and escalation. • Support delivery teams with impact assessment, readiness criteria, support models, handover planning, and production acceptance. • Drive governance, change control, service reviews, clear ownership, and lessons learned. Stakeholder & Vendor Management • Coordinate engineering, operations, business teams, vendors, and senior stakeholders. • Hold vendors accountable for scope, service levels, acceptance criteria, and reporting. • Resolve conflicts, clarify ownership, and maintain alignment in a multicultural, multi-vendor environment. Reporting & Communication • Produce concise operational reports, dashboards, and executive summaries. • Translate technical risks, progress, and decisions into clear business language. • Run focused meetings with documented decisions, owners, and due dates. 5G SA Operations & Technical Governance Operational Governance, Readiness & Service Assurance • Govern live 5G SA services across stability, upgrades, capacity, resilience, automation, and operational improvement. • Coordinate operational dependencies across 5G Core functions, cloud platforms, transport, charging, policy, subscriber data, security, and assurance. • Represent operations during delivery by defining requirements and reviewing monitoring, support, deployment, rollback, acceptance, and handover readiness. • Maintain controls for incidents, problems, changes, performance, capacity, vulnerabilities, resilience, and service reviews. • Track availability, latency, session success, incident recurrence, change success, capacity, vendor performance, and recovery KPIs. • Apply working knowledge of 5G SA architecture, cloud-native network functions, Kubernetes, signaling, policy, charging, subscriber data, and user-plane services. • Coordinate validation for performance, resilience, failover, security, disaster recovery, upgrades, and service restoration. • Govern runbooks, monitoring, alarms, dashboards, support models, on-call readiness, and vendor escalation. • Drive problem management, continuous improvement, and compliance actions. Leadership Support • Represent the Senior Manager’s priorities, direction, and delivery expectations accurately in meetings and working sessions. • Filter operational noise, synthesize issues, and surface only the information requiring senior judgment or intervention. • Handle sensitive information, including vendor and internal organizational matters, with discretion and professionalism. • Observe delivery-health indicators and raise capacity, collaboration, or sustainability concerns through appropriate channels. Skill Requirements Required Qualifications • 8–15 years in technical operations program management, telecom core operations, service assurance, or a related production environment. • Bachelor’s degree in Engineering, Computer Science, Telecommunications, Business, or a related field; equivalent experience may be considered. • Experience leading complex operational initiatives across stakeholders, vendors, dependencies, and production-critical milestones. • Working knowledge of mobile core and 5G SA operations, service assurance, production changes, and transition into operations. • Strong communication, reporting, governance, and stakeholder-management skills. • Strong command of incident, problem, change, risk, capacity, vendor, service-level, and readiness management. • Sound judgment in live-network situations and willingness to work from the office full-time. Other Requirements Preferred Qualifications • Hands-on 5G Core operations or delivery experience, including cloud-native platforms and service-based interfaces. • Experience with observability, automation, CI/CD, AIOps, resilience, or lifecycle management. • Vendor, service-level, operational-acceptance, or commercial-governance experience. • Relevant PMP, PRINCE2, Agile, SAFe, ITIL, or comparable certification. • Tools & Technical Familiarity • Project and knowledge management: Jira, Confluence, Microsoft Project, Asana, or equivalent. • Reporting and visualization: PowerPoint, Excel, Power BI, or equivalent. • Collaboration: Microsoft Teams, Zoom, or equivalent. • Operations and service management: Ticketing, incident, change, problem, service-level, and operational-acceptance workflows. • Network observability: Awareness of alarms, logs, traces, performance counters, telemetry, dashboards, and service-impact indicators. • 5G SA and cloud-native operations: 5G Core architecture, service-based interfaces, CNFs, Kubernetes, CI/CD, APIs, orchestration, telemetry, observability, automation, and lifecycle-management concepts. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. 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