Technical Lead

Job description

Senior Support Engineer · ITIL · ServiceNow · L2 Support Experience · Lab Systems Knowledge (GxP) · PLC/SCADA systems, PCS7 · Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops, · Windows Server environment · Acronis Backup solution · Windows troubleshooting · Monitoring of Windows server / supported Windows Desktop patching · Network experience Role Description: · As a Lab IT & Automation IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory & shopfloor equipment, servers, desktops and software packages. • Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects · Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. · Execute routine system administration and maintenance activities as required. · Ensure proper user management process is adhered to for all computerized systems · Administer lab system access requests · Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signature requirements, as well as requirements from EU Annex 11 and all Data Integrity standards and guidelines. Ensure applicable standards and specifications are adhered to. · Work closely with CSV Lead, System Integrator and Site IT Team. · Work with operational readiness team and operations to ensure acceptable turnover. · Provide support during internal and agency inspections. · Provide subject matter expert (SME) support for general troubleshooting, problem solving, technical direction and guidance to support overall business needs · Advanced knowledge of system vulnerabilities and security issues. · Monitor the system daily and respond immediately to security or usability concerns. · Create and verify backups of data · Respond to and resolve help desk requests Qualifications & Education: · Bachelor’s Degree or Higher in a technical discipline · 5+ years of professional experience in the digital space · Excellent communication skills (written and oral). · Ability to multi-task and handle tasks with competing priorities effectively. · Experience identifying operational issues and recommending and implementing strategies to resolve problems Desired Qualifications: · At least 3 years of experience working in a similar position within a GxP regulated environment • Knowledge of shop floor automation technology (ISA 95 level 2/3) • Experience in working with PLC/SCADA systems, PCS7 etc. · Familiarity of various COTS applications used in pharma industry such as LabX, Acronis, Kneat, Empower, LIMS, Tiamo, FTIR, qPCR etc.. will be a plus · You have strong analytical skills and an aptitude for decision-making · You show resilience when faced with challenges · You believe in continuous learning and growth Key Responsibilities Senior Support Engineer · ITIL · ServiceNow · L2 Support Experience · Lab Systems Knowledge (GxP) · PLC/SCADA systems, PCS7 · Familiarity on Commercial Off the Shelf Lab systems running on qualified Windows desktops, · Windows Server environment · Acronis Backup solution · Windows troubleshooting · Monitoring of Windows server / supported Windows Desktop patching · Network experience Role Description: · As a Lab IT & Automation IT Administrator , you are responsible for providing hands-on end user support, administration and issue resolution for GxP controlled laboratory & shopfloor equipment, servers, desktops and software packages. • Manage day-to-day client communication and ongoing relationships as it relates to current, new and upcoming projects · Troubleshoot and resolve complex laboratory technical issues involving software, OS, hardware, network, or scientific equipment setup/interfaces. · Execute routine system administration and maintenance activities as required. · Ensure proper user management process is adhered to for all computerized systems · Administer lab system access requests · Ensures systems are in compliance with 21 CFR Part 11 Electronic Records and Electronic Signature requirements, as well as requirements from EU Annex 11 and all Data Integrity standards and guidelines. Ensure applicable standards and specifications are adhered to. · Work closely with CSV Lead, System Integrator and Site IT Team. · Work with operational readiness team and operations to ensure acceptable turnover. · Provide support during internal and agency inspections. · Provide subject matter expert (SME) support for general troubleshooting, problem solving, technical direction and guidance to support overall business needs · Advanced knowledge of system vulnerabilities and security issues. · Monitor the system daily and respond immediately to security or usability concerns. · Create and verify backups of data · Respond to and resolve help desk requests Qualifications & Education: · Bachelor’s Degree or Higher in a technical discipline · 5+ years of professional experience in the digital space · Excellent communication skills (written and oral). · Ability to multi-task and handle tasks with competing priorities effectively. · Experience identifying operational issues and recommending and implementing strategies to resolve problems Desired Qualifications: · At least 3 years of experience working in a similar position within a GxP regulated environment • Knowledge of shop floor automation technology (ISA 95 level 2/3) • Experience in working with PLC/SCADA systems, PCS7 etc. · Familiarity of various COTS applications used in pharma industry such as LabX, Acronis, Kneat, Empower, LIMS, Tiamo, FTIR, qPCR etc.. will be a plus · You have strong analytical skills and an aptitude for decision-making · You show resilience when faced with challenges · You believe in continuous learning and growth Skill Requirements Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. 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