Senior Developer

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Job Description: SaaS HR Apps Support Analyst Experience: 5–6 Years Role: SaaS HR Apps Support Analyst Employment Type: Full-time Role Overview We are looking for an experienced SaaS HR Apps Support Analyst to provide functional and technical support for enterprise HR applications. The candidate will be responsible for application monitoring, incident resolution, user support, troubleshooting, integrations, and coordination with HR, IT, and SaaS vendors. Key Responsibilities Key Responsibilities • Provide L2/L3 application support for SaaS-based HR applications. • Manage and resolve incidents, service requests, and application-related issues within defined SLA timelines. • Troubleshoot issues related to HR processes, application configuration, integrations, interfaces, and data flows . • Support HR application areas such as employee lifecycle, recruitment, onboarding, performance management, learning, compensation, time/absence, and employee data management . • Monitor scheduled jobs, integrations, interfaces, and application availability. • Perform root cause analysis (RCA) for recurring or critical production issues and recommend preventive actions. • Coordinate with SaaS vendors and internal technical teams for complex incidents and product-related issues. • Support application releases, patches, upgrades, enhancements, and regression testing . • Perform functional testing, UAT support, defect tracking, and production validation. • Support integrations between HR SaaS applications and enterprise systems using APIs, REST/SOAP web services, SFTP, middleware, or integration platforms . • Perform data analysis and troubleshooting using reports, application logs, and data extracts. • Maintain support documentation, SOPs, knowledge articles, RCA documents, and operational procedures. • Ensure adherence to ITIL processes , change management, security controls, and application support standards. • Work closely with HR business teams to understand requirements and provide timely resolution. • Participate in production support activities and critical issue resolution when required. Skill Requirements Required Skills • 5–6 years of experience in SaaS/Cloud HR application support . • Strong understanding of HR business processes and HR application ecosystems. • Hands-on experience supporting one or more enterprise HR platforms such as Workday, SAP SuccessFactors, Oracle HCM Cloud, UKG, Cornerstone, or similar SaaS HR solutions . • Good understanding of incident, problem, change, and release management . • Experience with ticketing/support tools such as ServiceNow or Jira . • Knowledge of REST/SOAP APIs, integrations, SFTP/file-based interfaces, and data troubleshooting . • Experience in production issue analysis, RCA, testing, and defect management. • Strong analytical and troubleshooting skills. • Good written and verbal communication skills with the ability to coordinate with business users, technical teams, and external vendors. Good to Have • Knowledge of ITIL/ITSM practices . • Basic SQL/data analysis knowledge. • Experience with HR application reporting and analytics. • Experience working in an Agile/Scrum environment. • ITIL Foundation or relevant HR SaaS product certification would be an advantage. Preferred Candidate Profile • Strong production/application support background with ownership of issues from identification through closure. • Comfortable working across functional and technical HR application teams. • Ability to handle multiple incidents and priorities in a SLA-driven environment. • Strong stakeholder management and problem-solving capabilities. Other Requirements Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 2026 totaled $14.8 billion. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. 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