Sr Consultant

Job description

ASM / Production Support • Provide L2/L3 production support for Workato integrations within an enterprise ASM/BAU environment. • Monitor recipes and integrations for failures, latency, throughput and data-processing issues. • Troubleshoot incidents and perform Root Cause Analysis (RCA) for recurring integration failures. • Manage incident, problem, change and release activities in accordance with agreed SLAs. • Drive reduction in MTTR, recurring incidents and manual interventions through automation and permanent fixes. • Perform proactive health checks and identify opportunities for performance and reliability improvement. • Support releases, patches, enhancements and changes with appropriate impact assessment and rollback planning. Maintain runbooks, SOPs, KEDB, integration inventory and operational documentation Key Responsibilities Implementation & Development • Design, develop and configure Workato recipes for enterprise integrations across HR, WFM, Finance, Payroll, SaaS and custom applications. • Translate business and technical requirements into scalable integration solutions. • Design API-led, event-driven, batch and real-time integration patterns . • Develop and manage REST/SOAP APIs, webhooks, custom connectors, transformations and reusable integration components. • Configure robust exception handling, retry mechanisms, logging, alerts and reconciliation controls . • Conduct unit testing, SIT and regression testing, and support business teams during UAT. • Support deployment, cutover, go-live and hypercare activities. • Ensure solutions comply with enterprise architecture, security and Workato development standards. Skill Requirements Required Technical Skills • 4–8+ years of integration experience , with strong hands-on Workato experience. • Strong knowledge of Workato recipes, connections, triggers, actions and reusable components . • Experience with REST APIs, SOAP, JSON, XML, OAuth, webhooks and API authentication . • Strong understanding of data mapping, transformation and validation. • Experience implementing error handling, retries, exception management, logging and monitoring . • Experience integrating enterprise applications such as SAP, UKG, ServiceNow, Salesforce, Oracle or other SaaS platforms . • Good working knowledge of SQL and database integration. • Understanding of integration security, credentials, access controls and environment management. • Experience with release management, CI/CD and version-control practices is desirable. Other Requirements ASM / Delivery Experience • Experience working in enterprise AMS / BAU support models . • Strong incident management, troubleshooting and RCA capability. • Understanding of Incident → Problem → Change → Release lifecycle. • Experience supporting business-critical integrations against defined SLAs/SLOs . • Ability to work across implementation, hypercare and steady-state support teams. • Experience operating in complex multi-country and multi-system landscapes . • Strong stakeholder communication and coordination across business, application and infrastructure teams. Preferred Qualifications • Workato Professional / Automation Pro certification or equivalent Workato certifications. • Experience supporting global enterprise integration landscapes. • Exposure to Workforce Management / HR / Payroll integrations , particularly UKG or similar platforms. • Experience working with ServiceNow-based incident/change processes . • Experience in onsite-offshore/global delivery models. Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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