Track Lead (Support & Operations)

Job description

BladeLogic and TrueSight Server Automation Engineering L3 Engineer | JD BMC-L3 | Positions 3 Experience 10-17 years | HCL Deutsche Bank account HCL band 3.1 or 3.2 subject to discussion and final role mapping Role purpose Own the engineering design, reliability and advanced automation of the BMC server automation platform. Build solutions, resolve complex failures and lead technical delivery across tooling integrations. Key Responsibilities Key responsibilities • Design TSSA content, job orchestration and platform changes for scale, reliability, access control and maintainability. • Engineer upgrades and configuration changes for assigned application servers, agents and repositories with compatibility and recovery validation. • Develop reusable NSH/BLCLI automation and supported integrations with change, inventory, security and monitoring systems. • Diagnose complex job concurrency, database dependency, agent, repository and platform performance issues and implement corrective changes. • Define security, credential and RBAC patterns and validate automation stop conditions, audit evidence and recovery paths. • Review packages/scripts and designs, mentor engineers and lead technical incident/problem resolution with BMC support where required. • Act as the L3 SME and technical escalation point for the platform. • Maintain architecture documentation, operational runbooks, and technical standards. • Support disaster recovery, business continuity, and resilience testing activities. • Develop and enhance automation, scripting, and integration capabilities to improve platform efficiency and compliance. Skill Requirements Essential skills and experience • 10-17 years of relevant experience with deep BMC BladeLogic/TSSA engineering and production platform ownership. • Advanced understanding of TSSA architecture, jobs, agents, patching, RBAC and NSH/BLCLI automation. • Strong Windows/Unix foundations, SQL diagnostic awareness and cross-system troubleshooting. • Evidence of personally delivering tooling upgrades, integration code and permanent fixes, using Git and tested release practices. Tools and technology expertise • Core product: BMC BladeLogic Server Automation, BSA or TrueSight Server Automation (TSSA); BLPackages, component templates, smart groups and patch catalogues. • Engineering interfaces: NSH, BLCLI, job dependencies, discovery/snapshot/compliance/deploy jobs, RSCD agents and approved RBAC. • Supporting stack: Windows/Linux, PowerShell or Shell, Git and supported TSSA integration interfaces; Python is useful for integrations. Preferred expertise • ServiceNow integrations; BMC orchestrator/reporting components actually deployed; Jenkins or GitHub Actions. Expected engineering outputs • A tested tooling design or upgrade with a supported recovery procedure. • A reusable integration or orchestration component and a validated reliability improvement. Own testing, approved implementation and validation. Follow access/change controls and protect credentials and production data. Other Requirements na Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 230,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. 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