Tower Lead Microsoft Intune

Job description

The Tower Lead for Support & Operations plays a critical role in ensuring the seamless delivery of services and support, focusing on the effective management of escalations and operational processes. This position is vital for upholding service quality, driving customer satisfaction, and implementing improvement initiatives that align with organizational goals. Key Responsibilities 1. Drive Revenue Generation By Implementing Effective Strategies And Optimizing Service Delivery Through Sccm/Sms And Intune To Meet Tower-Level Financial Targets. 2. Ensure Timely Closure Of Escalations And Crisis Management By Adhering To Established Sla Norms, Utilizing Client Lifecycle Management Tools To Track And Resolve Issues Efficiently. 3. Oversee Operational Hygiene By Validating Reports And Ensuring Compliance With The Service Level Agreement (Sla) And Statement Of Work (Sow) Using Directory Services For Accurate Data Management. 4. Foster Positive Customer Satisfaction By Developing And Implementing New Initiatives And Frameworks That Enhance Service Quality And Responsiveness, Leveraging Ms Enterprise Mobility Suite Capabilities. 5. Lead The Implementation Of The Profit Improvement Plan (Pip) By Identifying And Executing Automation Opportunities And Self-Driven Initiatives That Enhance Operational Efficiency And Service Delivery. Skill Requirements 1. Proficiency In Sccm/Sms For Client Management And Support Operations 2. Strong Understanding Of Intune And Its Integration With Enterprise Mobility Solutions 3. In-Depth Knowledge Of Client Lifecycle Management Processes And Tools 4. Familiarity With Directory Services And Their Application In Operational Support 5. Ability To Analyze And Validate Operational Reports To Ensure Service Compliance Other Requirements 1. Optional But Valuable: Microsoft Certified: Modern Desktop Administrator Associate 2. Optional But Valuable: Itil Foundation Certificatio Maximum Salary (US): Minimum Salary (US): Apply now Information at a Glance Why HCLTech? At HCLTech, you'll supercharge your potential. You'll find your career. And you'll find your spark. All at a place that knows that helping its customers stay on top starts by putting its people first. HCLTech is a global technology company, home to more than 223,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud and AI, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending June 2026 totaled $14.8 billion. Compensation and Benefits A candidate’s pay within the range will depend on their skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year. • Disclaimer • Privacy Statement • Terms of use • Sitemap • Raise a Grievance • We use cookies on our site. Please read more about cookies policy here. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. • Opens in a new tab. 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